Retail Team Lead: Customer Service & Operations

JD Sports; Limerick; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

JD Sports in Limerick is seeking a Supervisor to support the shop floor, ensuring high service standards and smooth daily operations.

You will lead colleagues on shift, maintain visual standards, assist with till operations, and help drive sales through excellent customer engagement.

This role suits a proactive retail professional with strong communication and attention to detail.

Qualifications

• Experience supervising in fast-paced retail or customer-facing environments.
• Excellent customer service and communication skills.
• Ability to guide and support colleagues on the shop floor.
• Strong eye for detail in service, presentation and store operations.

Responsibilities

• Deliver excellent customer service by supporting customers and resolving queries.
• Support sales performance by monitoring service levels and assisting with product placement.
• Maintain shop floor standards - clean, organized, and aligned with brand standards.
• Assist with daily operational duties including opening/closing procedures and till operations.

Skills

Supervisory experience

Customer service

Team leadership

Brand presentation

Job description

JD Sports in Limerick is seeking a Supervisor to support the shop floor, ensuring high service standards and smooth daily operations.

You will lead colleagues on shift, maintain visual standards, assist with till operations, and help drive sales through excellent customer engagement.

This role suits a proactive retail professional with strong communication and attention to detail.