Retail Supervisor

Sigmar Recruitment; Galway; On-site; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Pension scheme

Daytime hours

Job summary

Sigmar Recruitment is seeking a Retail Supervisor for a family-owned Safety Direct shop in Galway. You will lead a small team, deliver high standards of customer service and maximise sales in a hands-on retail environment.

The role is full-time, site-based with standard daytime hours (Mon-Fri 8:30am–5:30pm; occasional Saturdays) and a six-month probation. Experience in hardware/trade environments is advantageous.

Qualifications

• Candidates with leadership and strong customer service are preferred.
• Experience in a hardware or trade environment is advantageous.
• Proactive, flexible and hands-on approach required.

Responsibilities

• Lead and support a team of 2–3 colleagues and maintain high service standards.
• Identify customer needs, recommend products and maximise sales.
• Manage enquiries and process sales through till; use SAP and systems.
• Coordinate with warehouse to locate products and ensure efficient service.
• Introduce ideas to drive sales and improve the retail experience.
• Maintain organisation, presentation and attention to detail in-store.
• Act as an ambassador for the company and its product range.

Skills

Retail leadership

Customer service

Communication

Organisation

Administration

Team management

Sales growth

Proactive

Hardware retail

Farm store

Tools

SAP

Retail till systems

Job description

Retail Supervisor

About Your New Employer

• Join a family-owned business whose Safety Direct retail store is the face of the company.
• Work with well-known brands and a broad product range across safety footwear, protective workwear, gloves, first aid supplies, fire protection and other workplace safety products.
• Become part of a close-knit team of 2–3 colleagues, with the opportunity to make a visible impact on customer service and sales.
• This is a hands‑on role in a professional indoor retail environment, ideal for someone looking to move from a construction, trade, agricultural or hardware setting into a structured, customer‑facing position.

About Your New Job

As the Retail Supervisor, you will take responsibility for the day-to-day operation of the Safety Direct shop in Galway.

• Lead and support a team of 2–3 colleagues, providing strong people management and setting high standards for customer service.
• Identify customer needs, recommend suitable products and maximise sales opportunities.
• Manage customer enquiries, process sales through the shop till and use systems such as SAP.
• Work closely with customer support and the warehouse team to locate products and ensure customers receive an efficient service.
• Introduce new ideas and initiatives to drive sales and improve the retail experience.
• Maintain high standards of organisation, presentation and attention to detail in the store.
• Act as a confident ambassador for the company and its product range.

This is a full‑time, permanent, site‑based position, subject to a standard six‑month probation period.

Location:Galway

Working hours:

• Monday to Friday, 8:30am–5:30pm
• Occasional Saturdays, 8:30am–2:00pm
• Some additional flexibility may be required from time to time
• Closed on bank holidays and for several days over the Christmas period

What Skills You Need

• Previous experience in retail supervision or a similar leadership role would be an advantage.
• Strong customer service, communication, organisation and administration skills.
• The confidence to lead a small team and manage people effectively.
• A proactive, flexible and hands‑on approach to work.
• The ability to work under pressure in a busy, customer‑facing environment.
• Good computer and systems skills, with the ability to learn platforms such as SAP and retail till systems.
• A passion for sales, customer support and identifying opportunities to grow revenue.
• Experience in a hardware store, farm store, co‑op, agricultural merchants, construction or another trade environment would be highly beneficial.
• A technical or marketing background would also be an advantage.

What's on Offer

• €40,000–€45,000 salary, depending on experience.
• Health insurance following successful completion of probation.
• Immediate enrollment in the company pension scheme upon joining.
• A permanent role with consistent daytime hours and no regular evening shifts.
• The opportunity to join a family‑owned business and progress within a supportive team.
• A varied role combining retail leadership, customer service, sales and product knowledge.