Retail Supervisor

Specsavers; Dublin; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Free parking

Excellent access to public transport

Latest technology and systems in place

Job summary

Specsavers is looking for a Retail Supervisor to assist with store operations at Citywest Shopping Centre, Dublin. You will supervise, coach, and motivate staff, ensuring excellent customer service and high standards. The position offers full-time hours, competitive pay, and opportunities for continuous development.

As a Retail Supervisor, you will manage the team, ensure compliance with policies, and deliver outstanding service while fostering a positive work environment.

Qualifications

• Proven experience in retail management and team supervision.
• Ability to motivate and coach staff to achieve high standards.
• Strong focus on customer service and achieving performance targets.

Responsibilities

• Assist store directors with retail operations and staff management.
• Ensure the store is presented to the highest standards.
• Identify and deliver commercial opportunities for improvement.
• Manage recruitment and develop team performance.

Job description

Retail Supervisor

As Retail Supervisor you will assist the store directors with retail operations, supervising, coaching and motivating staff to achieve excellent technical standards and customer service, and to exceed performance targets. You will use key performance indicators to increase sales, minimise costs and maximise profits, supporting the management team in the effective running of the store.

At Specsavers we are passionate about our people and their development. You will receive thorough and continued training and development to enhance your understanding of our products and how to put into practice effective people management.

You will be a key part in creating a warm and friendly atmosphere and an outstanding store environment for both our customers and our team.

Our store

Located in Citywest Shopping Centre.

What’s on Offer?

• Full Time Hours – 37.5 hours per week, including weekend and evening hours
• Competitive salary depending on experience
• No lates or Sundays
• Free parking
• Excellent access to public transport
• Latest technology and systems in place

Your Role

• Be proactive in ensuring the store always looks its best and is presented to the highest standards, with an eye for detail to correct any imperfections.
• Use a continuous improvement mindset to identify and deliver commercial opportunities to improve the dispensing customer journey.
• Ensure the dispensing service provided in store complies with Group policies and procedures.
• Liaise with the lab to ensure customers receive accurate information about their collection.
• Maintain a commitment to continually develop yourself, strengthening your performance and leadership in an ever‑changing business.
• Be a role model for excellent management so that every member of staff feels valued, gives their best, enjoys their job, and contributes to running a superb store.
• Manage recruitment of new dispensing staff members and ensure they have the best possible induction into the business.
• Host regular team meetings, training and development sessions to foster a continuous improvement mindset across the business.
• Help people understand their role, what’s expected, and how they fit in by creating opportunities for regular discussion, and manage performance through 1‑2‑1s, performance reviews and goal setting.
• Ensure professional training for team members is appropriate for present and future needs while complying with legislation.
• Aim to consistently exceed all personal and team goals.
• Ensure the team is appropriately staffed to support efficient store operations.
• Act as an ambassador for Specsavers at all times.