Retail Showroom shift supervisor

McSport; Dublin; On-site; EUR 38,000 - 46,000; Full time

Job summary

McSport seeks a shift supervisor to support the Showroom Manager in Dublin. You will lead a team of 5 sales professionals, drive excellent customer service, and ensure efficient showroom operations.

The role emphasizes training new staff, achieving sales targets, and delivering an outstanding customer journey. Ideal candidates will have proven retail and showroom experience, strong leadership, and the ability to improve processes.

Qualifications

• Experience in retail, showroom, and sales is required.
• Excellent communication and interpersonal skills are essential.
• Strong leadership and people management abilities are expected.
• Good organisational and administrative capabilities, with problem-solving mindset.

Responsibilities

• Lead and develop a showroom team of 5; support achieving targets.
• Ensure a professional, welcoming customer experience from start to finish.
• Identify opportunities to streamline admin processes and improve operations.
• Oversee quotes, orders, warranties, and follow-ups within agreed timelines.
• Monitor showroom performance and drive sales through upselling and cross-selling.
• Maintain showroom standards, displays, and presentation to the highest level.

Skills

Customer service

People leadership

Communication

Interpersonal skills

Administration

Problem-solving

Organisational skills

Target-driven

Tools

Navision

Job description

Ballymount, Dublin

At McSport, we don't just sell sports and fitness equipment - we help schools, gyms, clubs, and communities perform at their best. As Ireland's leading independent supplier of sports and fitness equipment, we are passionate about delivering exceptional service, building strong relationships, and creating an outstanding customer experience at every touchpoint.

At McSport, we don't just sell sports and fitness equipment - we help schools, gyms, clubs, and communities perform at their best. As Ireland's leading independent supplier of sports and fitness equipment, we are passionate about delivering exceptional service, building strong relationships, and creating an outstanding customer experience at every touchpoint.

We are now looking for an ambitious, energetic, and customer-focused Shift supervisor to support our Showroom Manager with our flagship showroom and inspire a team of 5 sales professionals to deliver excellence every single day.

About McSport

McSport is a 100% Irish-owned, second-generation family business with over 40 industry experts dedicated to delivering the highest standards of product, care, and service.

As home to the largest Sports & Fitness Showroom in Ireland, we pride ourselves on living our core values every day - especially our commitment to putting the Customer First.

The Role

As shift supervisor you will take ownership of the day-to-day operations of our showroom and support the showroom manager.

You will play a key role in shaping the customer journey, streamlining administration processes, and ensuring every customer interaction reflects the McSport brand and values.

Leadership & Team Development

• Support the showroom Manager to Lead, motivate, and develop a high-performing showroom team of 5 employees and support achieving targets.
• Support training of new team members.
• Drive employee engagement, teamwork, and continuous improvement.
• Lead by example and promote McSport's core values across the team.

Customer Experience - Customer First

• Ensure every customer receives a professional, welcoming, and seamless experience from start to finish.
• Resolve customer queries, complaints, and issues efficiently and professionally.
• Continuously identify ways to improve the customer journey and showroom experience.
• Support the team in delivering expert product knowledge and exceptional service standards.
• Build strong long-term relationships with customers and key accounts.

Operational Excellence & Process Improvement

• Oversee the smooth day-to-day running of the showroom operations.
• Identify opportunities to improve administration processes and operational efficiencies.
• Ensure quotes, orders, warranties, and customer follow-ups are completed accurately and within agreed timelines.
• Monitor workflow and ensure strong communication between departments.
• Ensure showroom standards, displays, and presentation are maintained to the highest level.
• Support stock management and operational planning where required.

Sales Performance

• Support the team in achieving showroom sales targets and KPIs.
• Monitor sales performance
• Encourage upselling and cross-selling opportunities while maintaining a customer-first approach.

What We're Looking For

• Proven experience in retail, showroom, and sales
• Proven experience achieving targets
• A strong passion for customer service and people leadership.
• Excellent communication and interpersonal skills.
• Experience using Navision an advantage
• Highly organised with strong administrative and problem-solving abilities.
• A proactive mindset with the ability to improve systems and processes.
• Commercially aware and results driven.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Working knowledge of the sports and fitness industry would be an advantage.
• Personal Training qualification is desirable but not essential.