Retail Sales & Service Advisor (In-Store & Digital)

Marks & Spencer Plc; Leinster; On-site; EUR 26,000 - 32,000; Full time

Job summary

Marks & Spencer Plc in Ireland is seeking a retail teammate focused on delivering an outstanding customer experience across in-store and digital channels. You will proactively assist customers, use product knowledge to drive sales, and participate in store events and community initiatives.

You will join a team committed to excellent product presentation, safety, and continuous improvement while contributing to a welcoming shopping environment for all customers.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to upsell and recommend products to customers.
• Knowledge of store products and services to answer questions.

Responsibilities

• Create an exceptional customer experience by proactively serving customers.
• Sell confidently using product knowledge to meet targets across in-store and digital channels.
• Support store operations by following safe working practices and improving efficiency.
• Share knowledge with colleagues to help the team learn and develop.
• Support inclusion, diversity and equal opportunities through inclusive service.

Skills

Customer service

Sales skills

Product knowledge

Communication

Teamwork

Adaptability

Job description

Marks & Spencer Plc in Ireland is seeking a retail teammate focused on delivering an outstanding customer experience across in-store and digital channels. You will proactively assist customers, use product knowledge to drive sales, and participate in store events and community initiatives.

You will join a team committed to excellent product presentation, safety, and continuous improvement while contributing to a welcoming shopping environment for all customers.