Retail Product Team Lead: Elevate Customer Experience

River Island; Cork; On-site; EUR 29,000 - 35,000; Full time

Benefits offered by this job

Staff discount 50%

Uniform allowance

Retail Trust benefits

Kindness Cupboards for basics

Family support and wellbeing programs

Bonus scheme

Job summary

River Island in Cork Opera Lane is seeking a Product Team Leader to lead and inspire the store team, delivering an exceptional customer journey through excellent product placement and visual standards.

You will support the Product and Commercial Manager to empower the team, drive sales and KPIs, and maintain high standards across service, people, and operations. Weekend work and fast-paced decisions are expected.

Qualifications

• Previous experience in retail, preferably in a supervisor role.
• Passion for fashion and staying updated on trends.
• Strong communication and interpersonal skills.
• Ability to motivate and inspire a team to achieve their best.
• Proactive, adaptable and thrives in a fast-paced environment.
• Love our products to create the best possible customer journey.

Responsibilities

• Deliver great product placement and ‘wow’ wearable outfits.
• Consistently deliver strong visual standards with the customer journey at the forefront.
• Confidently duty manage in all areas of store operation including service, people and operations.
• Support the Commercial / Product Manager to empower the team and deliver customer experience.
• Understand and use commercial tools to drive actions and store KPIs.
• Drive store KPIs including sales, stock loss, payroll, conversion and RFID.
• Support store operations including health & safety compliance.
• Develop the store team to be high performing and engaged.

Skills

Retail experience

Staff leadership

Communication skills

Team motivation

Adaptability

Tools

RFID knowledge

Job description

River Island in Cork Opera Lane is seeking a Product Team Leader to lead and inspire the store team, delivering an exceptional customer journey through excellent product placement and visual standards.

You will support the Product and Commercial Manager to empower the team, drive sales and KPIs, and maintain high standards across service, people, and operations. Weekend work and fast-paced decisions are expected.