Retail Associate - Letterkenny

Three Ireland (Hutchison) Limited; Ireland; On-site; EUR 16,000 - 17,000; Part time

Benefits offered by this job

25 days annual leave

Smartphone and plan

Pension contributions

Life assurance

Job summary

Three Ireland (Hutchison) Limited is seeking a Retail Associate to deliver friendly, proactive service in-store and help customers find the right products and services.

The role is part-time (20 hours per week), permanent, with a starting salary of €16,027–€17,216 per year, and a generous commission-based OTE. 25 days leave, a smartphone plan, pension contributions, and life assurance accompany the role.

Qualifications

• Experience in retail, sales, or customer service preferred.
• Strong communication and listening skills.
• Interest in technology and eagerness to learn.

Responsibilities

• Deliver friendly, proactive service to customers.
• Understand needs and match products and services.
• Take ownership of issues and resolve them.
• Promote self-service via the My3 app.

Skills

Retail experience

Customer service

Communication skills

Technology interest

Teamwork

Problem solving

Attention to detail

Flexibility

Job description

Salary Range: €16,027.00 - 17,216.00

€15.41 per hour, plus generous individual sales commission (OTE)

Part time, permanent role (20 hours per week)

At Three, our Retail Associates create exceptional customer experiences while contributing to a positive, supportive, and high-performing store environment. We live our values every day: Be One Team, Be Kind, Be Customer Focused, Be Brave.

What You’ll Do

Be Customer Focused

• Deliver friendly and proactive service to every customer.
• Understand customer needs and match them to the right products and services.
• Take ownership of issues and follow them through to resolution.
• Promote customer self-service through the My3 app using a "show, not do" approach.

Be Brave

• Drive sales by actively presenting solutions that meet or exceed customer expectations.
• Work towards personal and store targets with energy and a positive attitude.
• Stay up to date on industry trends and competitor activity.
• Look for opportunities to improve processes or ways of working and share your ideas.
• Take on additional responsibilities where needed (e.g., cash management, mentoring, admin).

Be One Team

• Support and motivate teammates to succeed collectively.
• Share best practices and celebrate team wins.
• Collaborate with wider teams such as Customer Care, Business, and Credit to solve customer queries efficiently.

Be Kind

• Maintain high store standards through replenishment, clean displays, and attention to detail.
• Follow Data Protection and RLP processes, ensuring all documentation is completed accurately.
• Help create a welcoming, respectful environment for customers and colleagues.

Skills we’re Looking For

• Preferred but not essential; Experience in retail, sales, or customer service
• A strong interest in technology and eagerness to learn.
• Excellent communication skills, both in listening and presenting solutions.
• Friendly, confident, and able to work well both from own initiative and with your team.
• Self-motivated, patient, and resilient.
• Good attention to detail and strong problem-solving or negotiation skills.
• Flexibility to work evenings and weekends.

What we offer

• Competitive starting salary of €16,027 for part time staff
• Commission/Reward structure: €2,875 annual OTE
• 25 days annual leave each year
• Smartphone with a generous employee plan
• Benefits contribution paid monthly to use towards healthcare etc
• Employer matching pension scheme of up to 5%
• Life Assurance and Salary Protection Plan from day one
• Access to learning and development tools

There's a lot more to us than meets the eye.

You may think you know us, but we're full of surprises. Intrigued? Join us and Be Phenomenal.

At Three, we are committed to diversity and inclusion. As Ireland's largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not 'tick every box' in this job description, you likely have other valuable skills that would make you a great fit for one of our teams.

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email [e-mail]