Restaurant Manager

Y-Axis; Cork; A distancia; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive rate of pay

Full-time permanent position

Structured training and development

Progression opportunities within the K

Employee Assistance Programme

Community-focused co-operative

Descripción de la vacante

Callan Co-op group seeks an experienced retail manager to join our busy SPAR Express store and Texaco forecourt in Kilkenny as Assistant Manager. You will lead the team on shift, own daily operations, ensure excellent customer service, and manage stock and cash handling.

The role requires proven management experience in fast-paced retail, flexibility for late shifts and weekends, and knowledge of HACCP and EPOS systems.

Formación

• Proven management experience in a fast-paced, customer-facing retail environment.
• Strong leadership and people management skills.
• Competence with EPOS and stock management systems.

Responsabilidades

• Take full responsibility for the running of the store and forecourt in the absence of the Store Manager.
• Open and close the premises, complete daily operational checks and hand over between shifts.
• Lead the team on shift, set tasks, and maintain high standards of presentation, cleanliness and availability.
• Resolve day-to-day operational issues, including equipment faults, fuel and forecourt matters, deliveries and customer escalations.
• Manage rostering and shift coverage to ensure smooth operation across the trading week.
• Set customer service standards and coach the team to meet them.
• Handle customer queries and complaints professionally to ensure satisfaction.

Conocimientos

Retail management

Customer service

Staff leadership

Cash handling

Stock management

Educación

Retail, business or management qualification

Herramientas

EPOS

Stock management systems

Ordering systems

Descripción del empleo

Restaurant Manager at Market Lane Restaurant Cork

Dublin, Dublin County, Ireland - Full Time

Start Date

Immediate

Expiry Date

11 Nov, 26

0.0

Posted On

31 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Restaurants & Food Service

Description

the wider Callan Co-op group. The group includes three service stations with SPAR stores in Callan, Tullow and Kilkenny, a Supermac's franchise, a Homevalue store in Callan, and employs almost 100 colleagues.

We are a people-first business. Our colleagues are the reason our customers come back, and we invest in them accordingly — with training, with support, and with real opportunities to progress.

The opportunity

We are looking for an experienced retail manager to join our busy SPAR Express store and Texaco forecourt in Kilkenny as Assistant Manager. This is a senior, hands-on role for someone who can hit the ground running and take genuine ownership of a high-volume site from day one.

Working on a rota opposite the Store Manager, you will take full control of the store's operations in their absence. You will lead the team on shift, drive standards, protect our reputation for excellent customer service, and make sure the store trades safely, legally and profitably every day.

This is a role with real responsibility, and one we want the right person to grow with: we promote from within wherever we can, both in the store and across the wider Callan Co-op group.

Key responsibilities

Store operations

• Take full responsibility for the running of the store and forecourt in the absence of the Store Manager.
• Open and close the premises, complete daily operational checks and hand over clearly between shifts.
• Lead the team on shift — allocating tasks, setting the pace and making sure standards of presentation, cleanliness and availability are met at all times.
• Resolve day-to-day operational issues, including equipment faults, fuel and forecourt matters, deliveries and customer escalations.
• Support the Store Manager with rostering, shift cover and the smooth running of the site across the trading week.
• Set the standard for customer service on every shift and coach the team to do the same.
• Handle customer queries and complaints professionally, calmly and to a satisfactory conclusion.
• Champion our values and our commitment to looking after every customer who walks through the door.

Cash and financial control

• Manage all cash handling procedures — tills, floats, safe, lodgements, cash pick-ups and reconciliation.
• Complete daily cash and fuel reconciliation accurately and investigate any variances promptly.
• Control waste, markdowns and shrinkage, and follow all loss-prevention procedures.
• Support the Store Manager in achieving sales, margin and wage-cost targets.

Stock control and ordering

• Place accurate orders to maintain full availability while controlling stock levels and waste.
• Manage deliveries, goods-in checks, invoices, credits and returns.
• Carry out stock counts and investigate discrepancies.
• Implement planograms, promotions and price changes correctly and on time.

Fresh food

• Oversee the fresh food and food-to-go offer — preparation, presentation, availability and quality throughout the day.
• Ensure full compliance with food safety and HACCP requirements, including temperature control, date coding, traceability, allergen information and cleaning schedules.
• Maintain accurate food safety records and lead the team in following correct procedures.

Legal and regulatory compliance

• Ensure the store trades in line with all relevant legislation, including food safety, licensing and the responsible sale of age-restricted products such as alcohol and tobacco.
• Take responsibility for health and safety on shift — risk assessments, safe working practices, accident and incident reporting, fire safety and forecourt safety procedures.
• Support HR compliance in line with company policy and employment legislation, including accurate time and attendance records, right-to-work documentation, breaks and rest periods.
• Ensure all required training and certification is completed and recorded for the team on shift.

Our team

• Lead by example, supporting a positive, respectful and inclusive working environment.
• Train, coach and develop colleagues, and give clear, constructive feedback.
• Support recruitment, induction and onboarding of new colleagues.
• Support the Store Manager with performance, attendance and people matters, working closely with the People, Culture and Safety Manager where required.
• Understand the sales, margin and waste performance of the store and act on what the numbers are telling you.
• Identify opportunities to grow sales, improve the offer and respond to what local customers want.
• Deliver promotions and campaigns fully and on time.

The following are essential and applications will be assessed against them:

• Proven management experience in a fast-paced, customer-facing retail environment, with clear evidence of running a trading operation and leading a team. Extensive supervisory experience at a senior level will also be considered. Management or senior supervisory experience is a non-negotiable requirement for this role.
• Full availability for late shifts (until 10pm) and for weekend working. The role is predominantly late shifts and weekends, on a rota opposite the Store Manager.
• The confidence and capability to take full responsibility for the site in the Store Manager's absence, from an early stage in your employment.
• Strong communication and interpersonal skills, with the ability to lead, motivate and get the best from a team.
• Ability to work well under pressure, prioritise effectively and make sound decisions.
• Accuracy and integrity in cash handling, stock control and administration.
• A genuine commitment to excellent customer service and to our values as a business.
• Entitlement to work in the Republic of Ireland.

Due to licensing requirements relating to the sale of age-restricted products, applicants must be aged 18 or over.

• Experience in convenience retail and/or a forecourt or service station environment.
• Experience of fresh food, deli or food-to-go operations.
• HACCP, manual handling, fire safety or responsible retailing training.
• Familiarity with EPOS, ordering and stock management systems.
• A retail, business or management qualification.

What we offer

• Competitive rate of pay.
• A full-time, permanent position in a stable, well-established local business.
• Structured training and development, including brand and in-house programmes.
• Genuine progression opportunities within the store and across the wider Callan Co-op group.
• Employee Assistance Programme (B-Well), available to you and to your family, offering confidential support 24/7.
• A supportive management team who will back you and invest in your development.
• The chance to be part of a co-operative that is rooted in, and committed to, its local community.