Retail Store Manager

Choice Stores; Naas; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Staff discount

Flexible working hours

Cycle to work scheme

Career Progression opportunities

Education opportunities

Training & Development

20 days holidays plus Bank Holidays

Complimentary On-Site Parking

Job summary

Choice Stores in Naas, Co. Kildare is seeking an experienced Retail Manager to lead our busy store.

The successful candidate will have at least one year of management experience in a large format retail environment and be ready to work flexible retail hours to meet customer demand. You will train and develop staff, manage performance, merchandise rigorously, and drive sales targets while maintaining a high standard of customer service.

Qualifications

• Minimum 1 year management experience in a large retail environment.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Flexible and able to work retail hours incl evenings/weekends.
• Knowledge of store operations and health & safety.

Responsibilities

• Provide Training and Development to all team members within the store.
• Actively manage employee performance and probation reviews.
• Ensure plans and updates are communicated to the store team.
• Lead by example and demonstrate strong leadership.
• Deliver exceptional customer experience by guiding the team.
• Maintain up-to-date product knowledge and drive loyalty.
• Organise workflow and rosters.
• Ensure store looks great with strong merchandising standards.
• Monitor productivity and provide feedback.
• Support in new projects and flexible on tasks.
• Maintain professional, positive attitude.
• Achieve sales targets and KPIs.
• Handle customer complaints professionally.

Skills

Leadership

Team management

Customer service

Communication

Organisational skills

Problem solving

Time management

Digital literacy

Tools

POS system

Job description

We are currently recruiting for an experience Retail Manager in our Naas, Co.Kildare store.

The successful candidate must have at least 1 year management experience from a big box retail environment, fully flexible, enjoy a fast paced environment, good with people, and passionate about retail.

Responsibilities and Duties

• Provide Training and Development to all members of your team within the store
• Actively manage employee performance and probation reviews through the relevant procedures
• Ensure new and existing plans, procedures and updates have been communicated efficiently to all members of the store team
• Lead by example and be a role model, always display exemplary leadership behaviour
• Deliver an exceptional customer focused store experience by leading the team to a customer focused approach
• Ensure yourself and the team have up to date product knowledge, achieving customer loyalty and building the reputation of the brand
• Organise workflow, ensuring the team understand their roster, duties and delegated tasks
• Visually ensuring the store always looks great having a keen eye for detail for merchandising and standards
• Monitoring employee productivity and providing constructive feedback and coaching
• Flexibility, willing to take on additional tasks and assist in the execution of new projects
• Maintain a professional positive ‘can do’ attitude at all times
• Overall responsibility for store performance, ensure sales targets are met and all KPIs are meeting expectations
• Ability to learn a variety of job descriptions
• Professionally deal with any complaints/requests from customers to maintain the stores reputation
• Oversee in store promotional/seasonal displays
• Maintain strict levels of confidentiality with regards the business and its employees
• Follow and implement all Company Policies and Procedures to help drive the business
• Follow and carryout Store Cash Management and back office processes
• Ensure store Security and Health & Safety procedures are followed and implemented at all times
• Any other duties that may be assigned to you by the manager

Key Skills/Experience required

• Excellent organisational, leadership and planning skills
• Hands‑on manager who can lead from the shop floor
• Act as an inspiration to your team and lead by example
• Excellent interpersonal, motivational and communication skills to effectively work with the team
• The ability to communicate clearly and effectively – both verbally and written
• A good level of computer literacy
• Must be goal orientated with a passion for sales and customers service
• Proven experience 3 years minimum in management or relevant role
• Excellent customer service skills
• Ability to problem solve and prioritise and put in practice effective time management skills
• Lead the team and ensure all tasks are completed to a high standard
• Adhere and implement all company policies and procedures
• Commercial awareness
• Flexible to support our busiest times, which can include weekdays, evenings, weekend work and public holidays
• Ideal candidate will be Hard Working, Enthusiastic and Ambitious

Perks & Benefits

• Staff discount
• Flexible and varied working hours
• Cycle to work scheme
• Career Progression opportunities
• Education opportunities
• Incentive Scheme to further reward amazing performance
• Seasonal Parties
• Training & Development.
• A friendly culture built on teamwork and respect
• 20 days holidays plus Bank Holidays
• Complimentary On-Site Parking