Restaurant Host

The Montenotte; Cork; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

World class staff facilities

Croi employee restaurant

HSF Health Plan

Learning & development opportunities

Career guidance & coaching

Culinary apprenticeships

Graduate development programmes

Employee wellness programmes

Free meal on duty

Job summary

The Montenotte in Cork invites applications for Food & Beverage Hosts to warmly welcome guests, identify dining and lodging needs, and manage seating and flow. You will respond to inquiries and support opening/closing duties while assisting with side work and interdepartmental collaboration to uphold our standards.

Join a luxury, historic property offering a comprehensive benefits programme, training, and career development opportunities, with access to the on-site facilities for staff.

Responsibilities

• Welcome guests in a warm and friendly manner.
• Ascertain dining and lodging needs for guests.
• Seat guests and manage the seating chart; monitor dining flow.
• Respond to guest inquiries and requests promptly and efficiently.
• Perform opening and closing duties as needed.
• Assist with side work: cleaning, stocking, folding silverware, etc.
• Support fellow team members and other departments to maintain positive working relationships.
• Follow brand standards for service of Food & Beverage.
• Deal with customer complaints in a professional and efficient manner; ensure guest satisfaction.
• Escalate complaints/incidents to manager/supervisor when needed.
• Maintain high cleanliness levels in bar and restaurant.

Job description

In a former 18th Century residence of a Merchant Prince, The Montenotte has a rich heritage that has been preserved throughout the years and updated with a contemporary twist, decadent detailing, and a luxurious finish. Offering guests unrivalled views of the city and harbour, The Montenotte strives to continuously innovate to create memorable experiences for guests, to surprise and savour around every corner.

The Montenotte is a proud member of the prestigious, Small Luxury Hotels of The World

We are certified as a Quality Employer with Irish Hotel Federation and have been certified as an Excellent Employer with Great Place to Work for 3 consecutive years.

Our Values are Passion, Ambition, Integrity, and Courage as we journey towards our Vision of being the Leading, Independent, Urban Resort in Ireland.

Property summary:

• 107 stylish guestrooms and suites and 26 self-catering Residences.
• The Woodland Suite Experience - nestled within the beauty of the Irish landscape, high above Cork's port, these exclusive suites enhance a sense of exploration and experience, evoking harmony, and calm. Designed with nature at its very core, each environment will feature an inherent luxury, understated elegance, design sensibility and complete exclusivity, guests are able to choose from our River Suites and Woodland Suites.
• Landscaped Victorian sunken gardens and Woodlands that overlook the port of Cork and the city.
• Cameo Cinema - our own private in-house 50-seater cinema offering nightly movies complimentary for all guests.
• The Gallery Suite - a private meeting and banqueting suite for up to 60 guests
• Bellevue Spa - a luxurious award-winning spa with six treatment rooms, The Salt Room and offering a range of rejuvenating, holistic and relaxing treatments, with product ranges Grown Alchemist & Dermaviduals.
• Motion Health Club - with a 20m indoor swimming pool, sauna, steam room, jacuzzi and state-of-the-art gym with fitness

Main Responsibilities of Food & Beverage Hosts:

• To welcome guests in a warm and friendly manner.
• To ascertain their dining/lodging needs.
• To seat guests and manage the seating chart.
• To monitor the restaurant activity to determine seating and dining flow.
• To respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• To perform opening and closing duties, as needed.
• To assist others with side work including, but not limited to cleaning, stocking, folding silverware, etc.
• To help fellow team members and other departments wherever necessary to maintain positive working relationships.
• To follow agreed Brand Standards for service of Food & Beverage.
• To deal with any customer complaints in a professional and efficient manner, ensuring guest satisfaction at all times.
• To ensure any complaints and incidents are brought to your manager or supervisors attention at the time.
• To ensure cleanliness levels are maintained to a high standard in the bar and restaurant.

Our #MPeople are our business!

The Montenotte offers a variety on employee benefits, including:

• World class employee changing facilities and a stylish employee restaurant Croi.
• Bespoke Montenotte uniforms for all guest-facing employees.
• Group discount HSF Health Plan.
• Learning & development opportunities.
• Career guidance & coaching.
• Culinary apprenticeships.
• Trainee management development programmes.
• Internships & work placement opportunities.
• Graduate development programmes.
• Employee wellness programmes.
• Trained mental health first aiders & an employee assistance programme.
• A free meal in our employee restaurant Croi while on duty.
• Free use of the Motion Health Club with facilities including:
• Free weekly employee exercise class every Thursday morning.
• Access to personal training & fitness assessments.
• 25% discount off food in Panorama.
• 25% discount off spa treatments at Bellevue Spa.
• Access to the cycle to work scheme.
• Access to the travel pass scheme.
• Employee engagement and recognition programmes.
• Referral reward scheme.
• Opportunities to participate in sustainability and health & safety opportunities.
• #MPeople events.
• #MPeople sporting activities.
• #Mpeople community engagement with our local community & our charity partner, Pieta.