Residential Channel Sales Leader

ESB; Dublin; Hybrid; EUR 60,000 - 71,000; Full time

Benefits offered by this job

Net zero transition

Mentoring & training

CSR opportunities

Pension

Staff well-being

Parental leave

Job summary

ESB, based in Dublin, is seeking a Residential Channel Sales Manager to lead the residential sales channel across field, online, and price comparison partners. The role focuses on achieving targets, nurturing partner relationships, and delivering growth in a competitive Irish energy market.

You will coordinate with outsourced partners, implement change control for new products, and report on performance to optimize channel effectiveness.

Qualifications

• Relevant third-level qualification or equivalent work experience.
• At least 5 years’ experience in a similar role.
• Proven experience managing third-party vendors and delivering sales targets.
• Strong customer service, management and organisational skills.
• Ability to build relationships and manage multiple projects at the same time.
• Excellent communication, negotiation and influencing skills.
• Strong IT and analytical skills.
• Experience in digital, face-to-face or telesales environments would be an advantage.
• Strong knowledge of Electric Ireland’s energy products, services, policies and processes.

Responsibilities

• Manage third-party sales channels, including field sales, online channels, price comparison websites and the relevant sales administration team, ensuring appropriate support is in place and contractual obligations are met.
• Deliver annual sales targets in line with residential strategy and the agreed budget allocation for field sales, online channels and price comparison websites.
• Ensure sales are processed smoothly from end to end, with policies and procedures followed and any bottlenecks identified and resolved.
• Work with third-party partners to align resources with forecasts, ensuring teams have the staffing required to meet KPIs and sales targets.
• Provide regular reporting on sales performance, identifying underperformance and trends, and recommending actions to address any variance from target.
• Manage the transition of new products from the business to outsourced partners through the Contract Change Control Process.

Skills

Vendor management

Sales targets

Stakeholder management

Communication

Negotiation

Analytical skills

Education

Third-level qualification

Tools

IT skills

Job description

ESB, based in Dublin, is seeking a Residential Channel Sales Manager to lead the residential sales channel across field, online, and price comparison partners. The role focuses on achieving targets, nurturing partner relationships, and delivering growth in a competitive Irish energy market.

You will coordinate with outsourced partners, implement change control for new products, and report on performance to optimize channel effectiveness.