Sales Channel Manager

Electricity Supply Board; Dublin; Hybrid; EUR 60,000 - 71,000; Full time

Job summary

ESB is seeking an experienced Residential Channel Sales Manager based in Dublin to lead the Residential Sales Contract Management team. You will drive targets across field, online, and price comparison channels to grow market share in Ireland’s competitive energy market.

You will manage third-party vendors, deliver annual sales targets and ensure end-to-end sales processes, with hybrid working and regular reporting on performance and trends.

Qualifications

• Relevant third-level qualification or equivalent work experience
• At least 5 years’ experience in a similar role
• Proven experience managing third-party vendors and delivering sales targets
• Strong customer service, management and organisational skills
• Ability to build relationships and manage multiple projects at the same time
• Excellent communication, negotiation and influencing skills
• Strong IT and analytical skills
• Experience in digital, face-to-face or telesales environments would be an advantage
• Strong knowledge of Electric Ireland’s energy products, services, policies and processes

Responsibilities

• Manage third-party sales channels, including field sales, online channels, price comparison websites and the relevant sales administration team, ensuring appropriate support is in place and contractual obligations are met
• Deliver annual sales targets in line with residential strategy and the budget allocation for field sales, online channels and price comparison websites
• Ensure sales are processed smoothly from end to end, with policies and procedures followed and bottlenecks identified and resolved
• Work with third-party partners to align resources with forecasts, ensuring staffing to meet KPIs and sales targets
• Provide regular reporting on sales performance, identifying underperformance and trends, and recommending actions to address variance
• Manage the transition of new products from the business to outsourced partners through the Contract Change Control Process

Skills

Vendor management

Sales targets

Stakeholder management

Communication

Negotiation

Analytical skills

Hybrid/Smart working adaptation

Education

Third-level qualification or equivalent

Tools

IT & analytics tools

Job description

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The Electric Ireland Residential Channel Sales Manager role sits within the Residential Sales Contract Management team, which manages sales requirements across all outsourced sales partners.

The role is key to delivering residential sales targets and supporting market share growth. In Ireland’s highly competitive energy market, the successful candidate will inspire and motivate teams to meet channel targets. This role requires a strong leader who can drive performance across field sales teams, online channels and price comparison websites to achieve the best possible outcomes.

Sales targets will be demanding due to increased competition from established providers and new market entrants. High levels of customer switching and churn add further complexity. We are seeking an ambitious sales channel manager who thrives in a competitive environment and is motivated to meet and exceed targets.

Key Responsibilities

• Manage third-party sales channels, including field sales, online channels, price comparison websites and the relevant sales administration team, ensuring appropriate support is in place and contractual obligations are met.
• Deliver annual sales targets in line with residential strategy and the agreed budget allocation for field sales, online channels and price comparison websites.
• Ensure sales are processed smoothly from end to end, with policies and procedures followed and any bottlenecks identified and resolved.
• Work with third-party partners to align resources with forecasts, ensuring teams have the staffing required to meet KPIs and sales targets.
• Provide regular reporting on sales performance, identifying underperformance and trends, and recommending actions to address any variance from target.
• Manage the transition of new products from the business to outsourced partners through the Contract Change Control Process.

Experience and Qualifications

• Relevant third-level qualification or equivalent work experience
• At least 5 years’ experience in a similar role
• Proven experience managing third-party vendors and delivering sales targets
• Strong customer service, management and organisational skills
• Ability to build relationships and manage multiple projects at the same time
• Excellent communication, negotiation and influencing skills
• Strong IT and analytical skills
• Experience in digital, face-to-face or telesales environments would be an advantage.
• Strong knowledge of Electric Ireland’s energy products, services, policies and processes.

Location

This position will be based in Electric Ireland, Swift Square, Santry, Dublin 9.

Smart Working at ESB is designed to make ‘in-person’ time together as purposeful as possible while also enabling the effective use of digital tools and hybrid arrangements to preserve our commitment to flexibility. The successful candidate may work flexibly within the jurisdiction where they have been employed, with attendance at the workplace for in-person collaborationat least two days per week. All Smart Working arrangements are subject to regular review based on the operational requirements of the role, the team, and the business.

Reporting To

This role will report to Residential Sales Manager

Why Work with Us?

• Opportunity to lead Ireland’s transition tonet zero carbon future
• Career developmentthrough mentoring andtraining
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

€59,900 - €70,500 per annum, depending on experience.

Closing Date

10th Sept 2026

Interview

Candidates who are shortlisted for interview will complete a Behavioural Interview based on each of the following Behaviours, which underpin how we work at ESB and are critical to delivering our strategy:

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland prior to commencement of employment.

Diversity, Equity and Inclusion Statement

ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.

Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, [e-mail].

About ESB

Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.