Residential Care Coordinator for Client Support

Merchants Quay Ireland

Dublin

Hybrid

EUR 30,000 - 42,000

Full time

14 days+

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Benefits offered by this job

Paid Family Leave

Employee Assistance Programme (EAP)

Educational Assistance

Minimum 172.5 hours annual leave

Death In Service

Defined Contribution Pension Scheme

Group VHI scheme

Competitive Salaries

Bike to Work

Job summary

Merchants Quay Ireland is seeking a Project Worker to directly deliver services at High Park Residential Rehabilitation Centre and support care planning for clients. The role involves working with the Service Coordinator, participating in team meetings, and contributing to care plans while upholding MQI’s ethos of dignity and non-judgemental support.

The role requires experience in addiction services, a relevant social care qualification, and willingness to work weekends and overnights.

Qualifications

One year’s experience in paid full-time capacity in an addiction service or similar setting.
A relevant third level 7+ qualification in social care.
An excellent understanding of issues relating to problem drug use/homelessness including mental health concerns and progression pathways towards housing, training and work.
Capacity to develop constructive relationships with clients & team.
Capacity to work on own initiative and as part of a team.
Capacity to develop positive relationships with internal and external stakeholders.
Proficient IT skills including Microsoft Word, Excel, PowerPoint and a good knowledge CRM system for reporting purposes.
Experience developing and delivering workshops and seminars.
Experience in the referral process and assessment of clients with addiction and related needs.
Experience and skills in developing Care Plans.
Must be available to work overnights.

Responsibilities

Ensure that the day‑to‑day operations of the service run smoothly in accordance with organisation and service policies and procedures.
To work as part of the team with regular and consistent communication.
To participate actively in all team meetings and to be open to all reasonable requests from the service Coordinator.
Work within the policies of MQI to ensure delivery and quality standards are adhered to.
To provide continuity and support for students, part time and voluntary workers.
To work as part of a team and actively encourage this ethos among the workers.
To work with the Service Coordinator in the assessment and identification of client needs.
To act in a ‘key worker’ capacity with designated clients in accordance with structures agreed with the Service Coordinator.
To support the treatment programme through the facilitation of care planning, group work and educational workshops.
To ensure that the needs of our clients are attended to with sensitivity and efficiency.
To develop individual care plans for clients.
To support the residential nature of the programme through participation in the staff rota working weekends and overnights where needed.
To be up to date and aware of good practices and procedures in the delivery of services to our clients, with reference to Residential services.
Facilitating clients to access local services such as medical, welfare and advocating on their behalf.
To liaise with internal and external agencies in identifying progression pathways for clients.
To comply with the coordinator requirements in relation to all appropriate paperwork and filing of data relevant to the service; in particular day books, intervention records and client care plans and files.
To feed into the preparation of reports, statistics and other information that may be required.
To ensure that all relevant client records are logged on MQI’s IT Treatment Outcome Monitoring & Information System (TOMIS)
To be observant, proactive and comply with MQI’s requirements in relation to Health & Safety protocols.
To attend all training sessions, workshops and courses as advised by the Service Coordinator.
To support and facilitate the transference of learning to workers, trainees, students and volunteers on the Project.
To actively engage with your supervisor regarding one’s own personal/ professional needs in the context of being an effective worker on the Project.
To maintain good relationships with external agencies and stakeholders on behalf of the Project.
To be up to date and aware of best practice and procedures in relation to Health and Safety in the workplace.
To become familiar with and ensure that all MQI’s policies and procedure are being adhered to, particularly those relating to Health & Safety, HR, Confidentiality, Boundaries and Staff Code of Ethics.
To have a flexible approach to the work in response to organisational change, development and review of best practice.
To assist with any other duties which Team Leader might reasonably request.