Tenant Relations Officer Cork

Respond; Cork; On-site; EUR 46,000 - 59,000; Full time

Job summary

Respond is seeking a Tenant Relations Officer in Cork. This full-time role focuses on delivering tenant-focused services, engaging with tenants, authorities and communities, and sustaining tenancies through trauma-informed practices.

The position reports to the Housing Manager, with responsibilities across estate management, allocations, stakeholder and tenant engagement, and team collaboration. Salary ranges from €45,995 to €59,471, with competitive terms.

Qualifications

• 3rd level qualification in housing, tenant management or related discipline.
• Full driving licence and access to a car.
• Experience in customer services and tenancy management.

Responsibilities

• Estate management: engage with tenants, inspect estates and monitor contractors.
• Allocations: liaise with authorities, viewings, sign-ups and move-in updates.
• Stakeholder engagement: represent Respond in meetings and liaise with local authorities.
• Tenant engagement: create opportunities for tenants to have a say and plan improvements.
• Team working: collaborate with Housing Services and other teams to meet objectives.
• General: maintain records, report issues, ensure safety and GDPR compliance.

Skills

Customer service

Relationship management

Dispute resolution

Trauma-informed approach

IT skills

Education

3rd level qualification in housing/tenant management

Tools

IT systems

Microsoft Office

Job description

Respond is one of the largest housing associations in Ireland, providing social housing and homeless services. Our vision is that 'every family and individual in Ireland will have high-quality housing as part of a vibrant and caring community'. We are growing rapidly in response to the housing crisis and are now looking for the right person who has the passion and skills to help us realise our vision.

Respond is committed to equal employment and growing a diverse workforce. If you do not "tick every box" there are likely other valuable attributes and skills that you have, that would make you a great fit for the organisation. We welcome applications from people of all cultures, nationalities, genders and from anyone who has historically faced social exclusion.

Role: Tenant Relations Officer

Terms: 39 hour per week Full-time - Permanent

Location: Cork (city and region)

Reporting to: Housing Manager

Salary: €45,995 - €59,471 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Job Purpose

To effectively carry out the role of Tenant Relations Officer to deliver quality tenant focused services and continue to contribute to overall success of the Tenant Relations Team.

Core Duties And Responsibilities

Estate Management

• Regular estate engagement and addressing any issues arising through a tenant focussed and trauma informed approach.
• Carrying out regular estate inspections and regular monitoring of neighbourhood service contracts including cleaning and gardening with customers, contributing to drive up standards of all contractors.
• Engaging with local tenants and community groups, encouraging active involvement and feedback as an integral part of the service.
• Effectively addressing any complaints of nuisance or anti-social behaviour, always with a view to sustaining tenancies through external stakeholders and support services.

Allocations

• Timely and regular contact with the Local Authorities to request nominations.
• Visiting prospective tenants prior to lettings; carrying out accompanied viewings.
• Ensuring a smooth and effective sign-up process for tenants.
• Keeping future tenants informed about progress of the property and any changes to the proposed move in date.
• Completing follow up visits as required.

Stakeholder Engagement

• Represent Respond at external meetings and within local communities, offering a positive and strong representation of Respond's values in all that you do.
• Liaise with Local Authority Staff and other local stakeholders to ensure the continued integration of Respond tenants into the wider community,
• Develop links with the wider community network.

Tenant Engagement

• Developing opportunities and events for tenants to have their say and be heard.
• Working with tenants to identify and develop the priorities for minor works and environment improvements.
• Effectively communicating with tenants on service developments and other matters important to them.

Team Working

• Working closely with Technical Service staff on the delivery of repairs and other property related matters.
• Working as part of Housing Services to deliver on team objectives, supporting colleagues in your region, Customer Service Centre Staff, Rent Officers etc.
• Liaising with support team staff to help them deliver on their own priorities.

General

• To provide a consistently outstanding service and making a real difference to tenants' lives.
• Ensure properties are well presented and maintained in thriving and well managed estates.
• Ensure all records relating to tenants are up to date and in accordance with the requirements of the GDPR.
• Provide consistent and accurate updates and reports and ensure your co-ordinator is kept updated on all issues in your area.
• Report any issues of concern relating to tenants.
• Ensure a safe environment and implement all health and safety requirements.
• Consistently document compliance with Respond's reporting systems including Active H, Quality system etc.
• Any other relevant duties that may be assigned from time to time.

Person Specification

Must have a full clean driving license and access to a car.

Qualifications

• 3rd level qualification or equivalent in housing, tenant management, property management or other relevant discipline desirable.

Experience

• Demonstrable experience in customer services, relationship management and dispute resolution preferable through a trauma informed approach.
• Hands-on experience of the social housing tenancy services including assessments, voids, allocations, anti-social behaviour and tenancy support with proven ability to engage third party services in tenancy sustainment.
• Use of IT-based management systems and good experience of standard Microsoft packages.

Closing date for applicants: Friday, 13th November 2026.