Resident Housing Officer (West)
Clúid Housing
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Benefits offered by this job
Job summary
Clúid Housing is seeking a Resident Housing Officer (West) to deliver high‑quality tenancy and estate management services. You will manage voids, lettings, tenancy support, and engage residents to foster safe, inclusive communities. The role covers hybrid working across Donegal, Sligo, and Galway.
You’ll bring at least one year in housing services, a relevant qualification, and a current driving licence. The department emphasises collaboration, regulatory compliance, and resident voice in
Qualifications
- Minimum one year experience in housing services or in a face‑to‑face, customer‑oriented housing environment
- Relevant third‑level qualification in housing, social care, property, or a related field (or working towards)
- Professional qualification (ICSH/ CIH/ IAVI/ IPA)
- Knowledge of housing law GDPR, Residential Tenancies Board (RTB), and housing regulatory standards
- Full clean driving licence
- Property Services Regulatory Authority Licence preferred (where required a commitment to working towards may be necessary)
- Experience of housing and property services, including lettings, allocations, OMCs, tenancy sustainment
- Willingness to participate in forums, working groups, or committees as required
- Commitment to promoting a culture that supports excellent service delivery and upholds the organisation’s values
Responsibilities
- To provide a high quality and resident‑focused service in tenancy and estate management, continually working to improve services and meet resident needs
- Work with the Lettings Team and Clúid Works to ensure the effective and prompt turnaround of void properties
- Ensure that homes in your region are managed efficiently and let appropriately in line with Clúid and Local Authority policies
- Advise prospective residents on housing options, rights, and responsibilities in a supportive manner
- Signpost referrals for support, care, adaptations, and partner agencies to help sustain tenancies
- Safeguard residents by promoting their welfare and protect them from abuse, harm and neglect
- Address non‑arrears related breaches of tenancy such as anti‑social behaviour and damage to property and represent Clúid Housing at RTB and court hearings
- Actively supporting residents in creating safe, clean, diverse, and welcoming places to live
- Work with residents to maximise resident engagement and establishment of structures that underpin community integration and development
- Develop relationships with neighbouring groups and external service providers for the benefit of residents
- Actively seek out and recognise the Resident Voice as an authority on our services
- Carry out estate inspections and liaise with Repairs and Property Services teams regarding maintenance and upkeep
- Work with Owner Management Companies and Managing Agents, including sitting as a board member where required
- Collaborate with colleagues across Operations to drive excellence and achieve shared outcomes
- Participate in appraisal of new project developments and handover of new homes into management
- Contribute to local and national improvement initiatives and to Housing Services Policies and Procedures
- Undertake any other duties as required consistent with your role
Skills
Education
Tools
Job description
Why Choose Clúid?
At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:
- Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
- Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
- Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
- Employee Benefits:25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
- Inclusive Culture:Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.
Clúid is one of Ireland’s largest approved housing bodies. We provide social, cost rental and affordable homes and services in communities across the country. Our word matters: when we say we will do something, people should be able to trust that we will follow through. Our purpose is to provide good‑quality homes and services that help residents put down roots, build community and feel part of a more inclusive Ireland. We are committed to resident‑focused services, equality, inclusion, sustainability, strong governance and steady improvement over the long term.
- Position: Resident Housing Officer (West)
- Reporting to: Resident Housing Manager
- Contract duration: Specific Purpose
- Location: (Hybrid) Donegal, Sligo, Galway
- Salary: €45,830 - €63,017 (DOE)
The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well‑kept, friendly neighbourhoods. Operations is also home to our Housing Advice Centre, Asset Management, 'Clúid Works' in‑house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.
As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well‑designed, well‑built, and located where they are most needed. Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value‑for‑money, and compliance with the AHB Regulatory Standard.
To provide a high quality and resident‑focused service in tenancy and estate management, continually working to improve services and meet resident needs.
- WorkwiththeLettingsTeamandClúidWorkstoensuretheeffectiveandpromptturnaround ofvoidproperties,minimisingvoidtimesandassociatedcosts.
- Ensurethathomesinyourregionaremanagedefficientlyandletappropriatelyin linewithClúidandLocalAuthoritypolicies.
- Advise prospective residents on housing options, rights, and responsibilities in a supportive manner.
- Signpostreferralsforsupport,care,adaptations,andpartneragenciestohelpsustain tenancies.
- Safeguardresidentsby promotingtheirwelfareandprotectthemfromabuse,harmand neglect.
- Addressnon‑arrearsrelatedbreachesoftenancysuchasanti‑socialbehaviouranddamage topropertyandrepresentClúidHousingat RTBandcourthearings.
- Activelysupportingresidentsin creating safe,clean, diverse,andwelcomingplacestolive.
- Workwithresidentstomaximiseresidentengagementandestablishmentofstructuresthat underpincommunityintegrationanddevelopment.
- Developrelationshipswithneighbouringgroupsandexternalserviceproviderswithwhom relationshipswillbeof benefittoClúidresidents.
- Actively seek out and recognise the Resident Voice as an authority on our services
- CarryoutestateinspectionsandliaisewithourRepairsandPropertyServiceteamsin relationtothemaintenanceandupkeeprequirementsofhomesandestates.
- WorkwithOwnerManagementCompaniesandManagingAgents,includingsittingasaboard memberonOwnerManagementCompanieswhererequired.
- CollaboratewithcolleaguesacrossOperationstodriveoperationalexcellenceandachieve sharedoutcomesforindividualsandcommunities.
- Participateintheappraisalofnewprojectdevelopments and handover of new homes into management.
- Contribute to local and national improvement initiatives and contribute to the formulation and review of Housing Services Policies and Procedures.
- Undertakeanyotherdutiesasrequiredthatareconsistentwithyourrole.
- Workwithcustomers,managementandtheComplaintsManagerasrequiredtoeffectively resolvecomplaintsrelatingtotheserviceareainlinewithClúid’scomplaintspolicy.
- Supportwiththecompletionofremedialactionsor improvementcommitmentsidentified throughservicecomplaintstodrivecontinuousimprovement.
- Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
- Adhere to all Clúid policies and procedures at all times
- To exercise discretion at all times
- Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements
- Demonstrates a willingness to learn
- Willingness to work from time to time outside normal business hours e.g. Resident Association meetings
- Proficientin ITsystems,especiallyExcelandexperienceofusingdifferentITpackagese.g.
- ManagementInformationandCRMsystems
- Goodorganisationalandtimemanagementskills,withabilitytobeflexibleandworkonown initiative
- Customer-focused experience.
- Excellentproblem-solvingskills and attention to detail
- Team-oriented with a collaborative mindset
- Self-drivenandmotivated
- Abilitytodemonstrategoodlisteningskills
- Influencing and negotiation skills
- Proven ability to manage tasks and projects, including report writing
- Minimum one year experience in housing services or in a face‑to‑face, customer‑oriented housing environment
- Relevant third‑level qualification in housing, social care, property, or a related field (or working towards)
- Professional qualification (ICSH/ CIH/ IAVI/ IPA).
- Knowledge of housing law GDPR, Residential Tenancies Board (RTB), and housing regulatory standards
- Full clean driving licence.
- Property Services Regulatory Authority Licence preferred (where required a commitment to working towards may be necessary)
- Experience of housing and property services, including lettings, allocations, OMCs, tenancy sustainment,
- Willingness to participate in forums, working groups, or committees as required
- Commitment to promoting a culture that supports excellent service delivery and upholds the organisation’s values
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