Housing Advisor

Clúid; Ireland; Hybrid; EUR 33,000 - 45,000; Full time

Benefits offered by this job

Hybrid work

Competitive salary

Training & development

Employee benefits

Inclusive culture

Job summary

Clúid Housing is seeking a Housing Advisor for our Operations team in Dublin. The role focuses on delivering a high-quality, one-stop housing, maintenance, rent and advisory service to residents and stakeholders.

You will aim to resolve queries at first contact, support housing and repairs teams, and coordinate with the Resident Accounts Team where needed. Join a values-driven, inclusive organisation.

Responsibilities

• Resident Experience
• Service Delivery
• Complaints and Resident Voice
• Business Support
• Collaborative Working

Job description

Role Overview

Why Choose Clúid Housing:

• A Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Good Remuneration: Receive a salary that aligns to your skills and impact.
• Flexible Working Arrangements: We support work-life balance with flexible working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Strong Employee Benefits: Enjoy 22 days of holiday (+closed for 3 additional days over Christmas), + Good Friday and 1 annual Me day as well as access to an Employee Assistance Programme, and more, ensuring you feel valued and supported.
• An Inclusive Culture: Be part of an organisation that values diversity and Inclusion, recognised with a Silver Award from Investors for Diversity with a number of active employee resource groups.

About Us:

Clúid Housing is at the forefront of providing affordable, quality housing in Ireland, with a vision to create communities where everyone has a great place to live. We're looking for talented individuals passionate about making a tangible impact in people's lives and eager to contribute to social change.

Role Overview:

• Position : Housing Advisor
• Reporting to: Housing Advice Centre Team Leader
• Location: 159-161 Sheriff Street Upper, Dublin 1 (hybrid)
• Contract: 6 month FTC
• Salary : €32,584 - €44,803(DOE)

The Operations Department:

The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods.

Operations is also home to our Housing Advice Centre, 'Clúid Works' in-house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards.

As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well-designed, well-built, and located where they are most needed.

Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value-for-money, and compliance with the AHB Regulatory Standard.

The individuals in the Operations Department are deeply passionate about their work and are motivated by the direct, positive impact our services have on residents' lives. Our colleagues are known for being resourceful, conscientious, caring, and outcome focused.

Housing Advisor

As a Housing Advisor you will support the housing and repairs teams by offering a high quality “one stop shop” housing, maintenance, rent and advice service to residents and other stakeholders. You will aim to resolve all resident queries at the first point of contact, proactively and reactively, using your ability to identify and interpret requests accurately.

Key Responsibilities

• Resident Experience
• Service Delivery
• Complaints and Resident Voice
• Business Support
• Collaborative Working

Resident Experience

• Provide a first-class resident experience, responding to a variety of inbound and outbound enquiries through all applicable channels, seeking to resolve at the first point of contact wherever possible.
• Act as an advocate for residents, taking ownership and remaining accountable for queries until they are resolved, and ensuing residents are kept informed of progress.
• Where a query or service request cannot be resolved by the HAC, ensure a timely and accurate handoff to the appropriate person/department.

Service Delivery

• Resolve rent or service charge queries at the first point of contact wherever possible, providing advice and information to residents.
• Take payments and make agreements with residents to repay debt where applicable; and in line with parameters set by the Resident Accounts Team.
• Provide information to prospective residents about current Clúid vacancies and how to apply for a Clúid home, including where applicable advice regarding transfers and mutual exchanges.
• Provide advice and assistance on a range of estate management issues including anti-social behaviour, resolving within the HAC wherever possible and recording case in the HMS and assigning to the relevant Resident Housing Officer where not.
• Triage repair requests with residents, raising orders and scheduling suitable appointments wherever possible.
• Ensure accurate record keeping within the HMS and any other IT systems at all times. …

Complaints and Resident Voice

Business Support

Collaborative Working