Trainee Resident Housing Officer – Clann

Clúid Housing; Dublin; Hybrid; EUR 30,000 - 36,000; Full time

Job summary

Clúid Housing invites applications for a Trainee Resident Housing Officer – Clann, a two-year fixed-term role within the age-friendly housing service. The trainee will gain experience supporting older residents to live independently, while completing modules to achieve PSRA level competence.

A driving license and car are required, with a hybrid working model across Dublin/North team areas. The programme includes top-up modules funded by Clúid to meet PSRA standards.

Qualifications

• Primary degree/education in Social Science or relevant discipline.
• Experience of working in a property orientated environment is desirable.
• Experience of working with vulnerable, homeless, elderly, low-income households.

Responsibilities

• Participate in the Trainee Placement Program.
• Tenancy Management.
• Community Development / Resident Participation.
• Safeguarding.
• Complaints & Feedback.
• Partnership Working.
• Data & Case Management.

Skills

Driving licence

People-facing role

Education

Bachelors in Social Science or related field

Recent graduate in relevant course

Job description

• Position: Trainee Resident Housing Officer – Clann
• Reporting to: Resident Housing Officer
• Location (Hybrid): North Team – Dublin, Louth, Meath
• Contract type: 2 Year Fixed Term
• Hours: 35hours per week
• Travel: The post requires a valid driving license and the use of a car

The successful applicant will be employed by Clúid Housing for a period of two years and be required during the two years to attend a course of study which will enable them to obtain a PSRA license.

This particular Trainee Resident Housing Officer opportunity is within Clann, Clúid’s age-friendly housing service. Clann supports older people to live independently in secure, high-quality homes and thriving communities. The successful candidate will gain valuable experience working with and supporting older residents, helping to deliver services that promote independence, wellbeing, and community engagement.

A strong commitment to the Trainee programme and a desire to pursue a career in Housing is essential.

Applicants could be post graduates from a number of academic routes. Where required, the successful candidates may undertake a small number of top up modules, funded by Clúid, to ensure their knowledge and skills meet PSRA level standards. For applicants without sufficient academic experience, a structured two year distance learning programme, funded by Clúid, will provide the additional learning required to reach PSRA level competence. While the licence itself is not mandatory, the programme ensures all trainees develop the knowledge and skills expected at that professional standard. Additional certification courses will also underpin the students learning.

Key Responsibilities

• Participate in the Trainee Placement Program
• Tenancy Management
• Community Development / Resident Participation
• Safeguarding
• Complaints & Feedback
• Partnership Working
• Data & Case Management

Corporate Responsibilities

• Ensure all activity is aligned to Clúid’s values and contributes to the mission of supporting the development of thriving communities
• Adhere to all Clúid policies and procedures at all times
• To exercise discretion at all times
• Demonstrate high standards regarding both Clúid’s and your own wellbeing, health and safety requirements

Person Specification

• Primary degree/education in Social Science or relevant discipline
• Experience of working in a property orientated environment
• Experience of working with a wide range of people including vulnerable, homeless, elderly, low-income households.

Experience/Qualifications

• Full Clean Driving licence and use of car
• 2 years’ experience of working in a customer focused environment
• Recent graduate of a relevant course and willing to complete top up modules to reach PSRA level competence
• Where additional academic development is required, candidates will complete funded top up modules or a structured two-year learning programme to achieve PSRA level competence.
• For candidates without level 5 qualification (e.g. leaving certificate), a process of Recognition of Prior Learning (RPL) can be undertaken to assess the candidates’ suitability to the course.