Reservations Executive

SeeMe Hired Ltd; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Staff room & dining discounts

Employee recognition and awards

Job summary

Windward Management is seeking a Reservations Executive for The Fleet Hotel in central Dublin. You will organise daily reservations operations, coordinate group bookings with the GM and Revenue Manager, and work closely with housekeeping to keep inventory up to date.

The ideal candidate has at least 1 year in a similar 4- or 5-star hotel, strong IT skills (Word, Excel) and excellent written and verbal communication. Knowledge of HotSoft/Opera is a plus; aim for high guest satisfaction.

Qualifications

• Minimum 1 year experience in a similar role in a 4- or 5-star hotel.
• Computer literacy – Word and Excel.
• Proven track record and professional telephone etiquette.
• Good numeracy and mathematical skills.
• Excellent written and verbal communication.
• Strong organisational skills and teamwork.
• Ability to remain calm under pressure.
• Knowledge of hotel reservation systems.

Responsibilities

• Organise and manage day-to-day operations of the reservations department overseeing all revenue streams.
• Monitor and coordinate group reservations with the General Manager & Revenue Manager.
• Liaise with housekeeping to ensure inventory is up to date prior to guest arrival.
• Have full working knowledge of hotel reservation systems.
• Work with GM & Revenue Manager to achieve budgets and forecasts.
• Review no-shows and cancellations and process charges according to hotel policy.
• Adhere to Fire, Health and Safety regulations and GDPR guidelines.
• Ensure standards and procedures comply with Finance Dept requirements.
• Be conversant on HotSoft; knowledge of Opera advantageous.
• Know all bedroom types and locations; assist in rate configuration as needed.

Skills

Telephone etiquette

Communication skills

Organisational skills

Team player

Calm under pressure

Mathematical skills

Computer literacy

Verbal communication

Positive attitude

Tools

HotSoft/Opera

Job description

Reservations Executive

Join our fabulous team at The Fleet Hotel as a Reservations Executive!

About The Fleet

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Role Responsibilities:

• Organise and manage the day to day operations of the reservations department overseeing all revenue streams.
• Monitor and coordinate group reservations in conjunction with the General Manager & Revenue Manager.
• Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
• Have full working knowledge of hotel reservation systems.
• Work closely with the General Manager & Revenue Manager aiming to achieve budgets and forecasts for each segment. Working towards the strategy as set out by the Revenue Manager.
• Review no shows and cancellations and process charges according to the hotel policy
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or Saturdays.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations: - Fire regulations and procedures - Health and safety regulations.
• Use discretion when dealing with guest at all times, adhering to GDPR rules & regulations.
• To ensure that all standards and procedures comply with the Finance Dept requirements.
• To be fully conversant on all aspects of HotSoft. Prior Working Knowledge of HotSoft/Opera is advantageous.
• To be fully aware of all types of bedrooms & suites, all their facilities and locations in the Hotel.
• Assist in rate configuration where necessary.
• Work closely with the Front Office Manager and reception team as required.
• Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.

About the role

Requirements

• A minimum of 1 year’s experience in a similar role within a 4- or 5-star hotel.
• Computer literacy – word, excel
• Proven track record.
• Professional Telephone etiquette
• A good mathematical skill base
• Good organisational skills.
• Strong team player
• Excellent communication skills both written and verbal.
• Positive attitude, cheerful and courteous demeanour.
• Ability to remain calm whilst under pressure.

Perks and Benefits of working at The Fleet Hotel

Competitive rate of pay

PRSA pension scheme

Career progression opportunities across the Windward group

Employee Assistance Programme

Digital Wellness Programme

Complimentary, high quality meals on duty including breakfast, lunch & dinner

Discounted room & dining rates in Windward properties for you as well as friends and family

Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join Us Today as a Reservations Executive!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.