Reservations Lead — Boutique Hotel

SeeMe Hired Ltd; Dublin; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Staff room & dining discounts

Employee recognition and awards

Job summary

Windward Management is seeking a Reservations Executive for The Fleet Hotel in central Dublin. You will organise daily reservations operations, coordinate group bookings with the GM and Revenue Manager, and work closely with housekeeping to keep inventory up to date.

The ideal candidate has at least 1 year in a similar 4- or 5-star hotel, strong IT skills (Word, Excel) and excellent written and verbal communication. Knowledge of HotSoft/Opera is a plus; aim for high guest satisfaction.

Qualifications

• Minimum 1 year experience in a similar role in a 4- or 5-star hotel.
• Computer literacy – Word and Excel.
• Proven track record and professional telephone etiquette.
• Good numeracy and mathematical skills.
• Excellent written and verbal communication.
• Strong organisational skills and teamwork.
• Ability to remain calm under pressure.
• Knowledge of hotel reservation systems.

Responsibilities

• Organise and manage day-to-day operations of the reservations department overseeing all revenue streams.
• Monitor and coordinate group reservations with the General Manager & Revenue Manager.
• Liaise with housekeeping to ensure inventory is up to date prior to guest arrival.
• Have full working knowledge of hotel reservation systems.
• Work with GM & Revenue Manager to achieve budgets and forecasts.
• Review no-shows and cancellations and process charges according to hotel policy.
• Adhere to Fire, Health and Safety regulations and GDPR guidelines.
• Ensure standards and procedures comply with Finance Dept requirements.
• Be conversant on HotSoft; knowledge of Opera advantageous.
• Know all bedroom types and locations; assist in rate configuration as needed.

Skills

Telephone etiquette

Communication skills

Organisational skills

Team player

Calm under pressure

Mathematical skills

Computer literacy

Verbal communication

Positive attitude

Tools

HotSoft/Opera

Job description

Windward Management is seeking a Reservations Executive for The Fleet Hotel in central Dublin. You will organise daily reservations operations, coordinate group bookings with the GM and Revenue Manager, and work closely with housekeeping to keep inventory up to date.

The ideal candidate has at least 1 year in a similar 4- or 5-star hotel, strong IT skills (Word, Excel) and excellent written and verbal communication. Knowledge of HotSoft/Opera is a plus; aim for high guest satisfaction.