Reservations Agent: Launch Your Revenue Management Path

The iNUA Hotel Collection; Ireland; On-site; EUR 17,000 - 25,000; Part time

Benefits offered by this job

Competitive salary

Career development opportunities

Pension contribution

Health insurance contribution

Staff rates across partner hotels

Training and professional development

Job summary

Radisson Blu Cork, part of The iNUA Hotel Collection, invites applications for a part-time Reservations Agent. You will be the first point of contact for guests, handling reservations across channels with a focus on professional, hospitable service.

Based at Radisson Blu Cork, the role involves inputting bookings in Opera PMS, supporting occupancy strategies with Front Office and Revenue teams, and upselling services where appropriate.

Qualifications

• Experience in hotel reservations, front office, or hospitality reception.
• Experience using Opera PMS or similar systems.
• Strong customer service and guest communication skills.
• Excellent organisational and administrative abilities.
• High attention to detail and accuracy when managing bookings.
• Ability to work in a fast-paced hospitality environment.
• Strong telephone and email communication skills.
• A positive and team-focused attitude.

Responsibilities

• Manage hotel reservations via phone, email, and online booking channels.
• Accurately input and manage reservations using Opera PMS.
• Provide guests with detailed information about hotel rooms, facilities, and services.
• Ensure all bookings are processed efficiently and correctly.
• Handle modifications, cancellations, and special guest requests.
• Upsell room categories and hotel services where appropriate.
• Maintain a high standard of guest communication and customer service.
• Work closely with the Front Office, Sales and Revenue teams to optimise occupancy.
• Monitor booking trends and assist with revenue opportunities where required.
• Ensure all reservations procedures and policies are followed.

Skills

Hotel reservations

Customer service

Organisation

Attention to detail

Phone & email

Team player

Opera PMS

Tools

Opera PMS

Job description

Radisson Blu Cork, part of The iNUA Hotel Collection, invites applications for a part-time Reservations Agent. You will be the first point of contact for guests, handling reservations across channels with a focus on professional, hospitable service.

Based at Radisson Blu Cork, the role involves inputting bookings in Opera PMS, supporting occupancy strategies with Front Office and Revenue teams, and upselling services where appropriate.