Reservations Agent

SeeMeHired.com; Dublin; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive rate of pay

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary, high quality meals on a

duty including breakfast, lunch &

Discounted room & dining rates in

Windward staff recognition

Job summary

The Fleet Hotel in central Dublin is seeking a Reservations Agent to manage daily reservations across all revenue streams. You will work closely with the General Manager, Revenue Manager and Front Office to maximise occupancy and rate integrity.

Requirements include 1 year in a similar role at a 4- or 5-star hotel, strong communication, excellent telephone etiquette, and solid computer skills (Word/Excel). The role offers additional benefits and staff recognition within Windward properties.

Qualifications

• A minimum of 1 year’s experience in a similar role within a 4- or 5-star hotel.
• Computer literacy – Word, Excel
• Proven track record.
• Professional Telephone etiquette
• A good mathematical skill base
• Good organisational skills.
• Strong team player
• Excellent communication skills both written and verbal
• Positive attitude, cheerful and courteous demeanour
• Ability to remain calm whilst under pressure.

Responsibilities

• Organise and manage the day to day operations of the reservations department overseeing all revenue streams.
• Monitor and coordinate group reservations in conjunction with the General Manager & Revenue Manager.
• Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
• Have full working knowledge of hotel reservation systems.
• Work closely with the General Manager & Revenue Manager aiming to achieve budgets and forecasts for each segment. Working towards the strategy as set out by the Revenue Manager.
• Review no shows and cancellations and process charges according to the hotel policy
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or Saturdays.
• To have a thorough knowledge of and adherence to the law with regard to the following company regulations: - Fire regulations and procedures - Health and safety regulations.
• Use discretion when dealing with guest at all times, adhering to GDPR rules & regulations.
• To ensure that all standards and procedures comply with the Finance Dept requirements.
• To be fully conversant on all aspects of HotSoft. Prior Working Knowledge of HotSoft/Opera is advantageous.
• To be fully aware of all types of bedrooms & suites, all their facilities and locations in the Hotel.
• Assist in rate configuration where necessary.
• Work closely with the Front Office Manager and reception team as required.
• Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.

Skills

Communication skills

Team player

Organisational skills

Calm under pressure

Telephone etiquette

Education

No formal education specified

Tools

MS Word

MS Excel

HotSoft/Opera

Job description

Reservations Agent

Join our fabulous team at The Fleet Hotel as a Reservations Agent!

About The Fleet

The Fleet Hotel is a wonderful boutique style Hotel located in the centre of Dublin on the edge of Temple Bar. It comprises of some beautiful period buildings including the iconic Bewleys Café, much loved by Dubliner’s for decades. The Fleet Hotel is synonymous with local Dublin history, before becoming the Fleet Hotel, 19/20 Fleet Street was home to Bewley’s Café which was established by Ernest Bewley in 1905. Bewleys were known to be one of the finest Tea Houses in Europe and a favourite with Dubliner’s for generations.

Role Responsibilities:

• Organise and manage the day to day operations of the reservations department overseeing all revenue streams.

• Monitor and coordinate group reservations in conjunction with the General Manager & Revenue Manager.

• Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.

• Have full working knowledge of hotel reservation systems.

• Work closely with the General Manager & Revenue Manager aiming to achieve budgets and forecasts for each segment. Working towards the strategy as set out by the Revenue Manager.

• Review no shows and cancellations and process charges according to the hotel policy

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or Saturdays.

• To have a thorough knowledge of and adherence to the law with regard to the following company regulations: - Fire regulations and procedures - Health and safety regulations.

• Use discretion when dealing with guest at all times, adhering to GDPR rules & regulations.

• To ensure that all standards and procedures comply with the Finance Dept requirements.

• To be fully conversant on all aspects of HotSoft. Prior Working Knowledge of HotSoft/Opera is advantageous.

• To be fully aware of all types of bedrooms & suites, all their facilities and locations in the Hotel.

• Assist in rate configuration where necessary.

• Work closely with the Front Office Manager and reception team as required.

• Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures.

About the role

Requirements

• A minimum of 1 year’s experience in a similar role within a 4- or 5-star hotel.

• Computer literacy – word, excel

• Proven track record.

• Professional Telephone etiquette

• A good mathematical skill base

• Good organisational skills.

• Strong team player

• Excellent communication skills both written and verbal.

• Positive attitude, cheerful and courteous demeanour.

• Ability to remain calm whilst under pressure.

Perks and Benefits of working at The Fleet Hotel

• Competitive rate of pay
• PRSA pension scheme
• Career progression opportunities across the Windward group
• Employee Assistance Programme
• Digital Wellness Programme
• Complimentary, high quality meals on duty including breakfast, lunch & dinner
• Discounted room & dining rates in Windward properties for you as well as friends and family
• Employee awards & staff recognition scheme including employee of the Quarter, team recognition days and random treat days

About Windward Management

The Fleet Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.