Remote Site Reliability Engineer for AI Platforms

ElevenLabs; Dublin; Remote; EUR 90,000 - 150,000; Full time

Job summary

ElevenLabs is hiring Site Reliability Engineers to set the reliability standard across our platforms, from live customer conversations to content production, where latency matters and downtime is minimal. You’ll join our dedicated Reliability team and own how we design for resilience and how we respond to incidents.

You’ll work with product and engineering to define reliability targets, build tooling to measure them, and shape architecture and practices behind them.

Qualifications

• Hands-on experience running production systems at scale as an SRE, infrastructure engineer or similar, with a track record of measurably improving reliability.
• A strong background in backend development, and a habit of solving reliability problems with code and automation.
• Experience owning incident response, on-call and post-mortems, and driving fixes through to completion.
• Experience with observability and alerting, and with defining and tracking SLOs or SLAs.
• Solid grounding in Kubernetes and cloud infrastructure (GCP and AWS preferred)

Responsibilities

• Design and run disaster recovery programmes, setting ambitious recovery targets and testing against them regularly.
• Define SLAs and SLOs with each product team, and build the tooling to track them by product and customer.
• Own how we detect, respond to and learn from incidents, including alerting design, the incident process and post-mortems, and our on-call process.
• Build AI-assisted investigation and auto-resolution, from agent-led diagnosis to automated remediation.
• Embed with product teams to shape architecture and engineering practices for resilience at scale.

Skills

SRE experience

Backend development

Incident response

Automations & tooling

On-call & post-mortems

Tools

Kubernetes

AWS

GCP

Job description

ElevenLabs is hiring Site Reliability Engineers to set the reliability standard across our platforms, from live customer conversations to content production, where latency matters and downtime is minimal. You’ll join our dedicated Reliability team and own how we design for resilience and how we respond to incidents.

You’ll work with product and engineering to define reliability targets, build tooling to measure them, and shape architecture and practices behind them.