Remote Matching Operations Coordinator

Jobgether; Ireland; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Fully remote position

Global organization collaboration

Autonomy in role

Onboarding and development

Job summary

Partner company in Ireland is seeking a Matching Operations Coordinator to manage communications between professionals and internal teams, coordinate accounts, and drive process improvements in a fully remote environment.

You will monitor project progress, identify challenges, and support onboarding while collaborating across functions and geographies. Strong English communication and independent work style are essential.

Qualifications

• Bachelor’s degree or equivalent higher-education qualification.
• 2–3+ years of experience in coordination, operations support, customer support, account management, or a related role.
• Excellent written and verbal communication skills, with the ability to maintain clear and professional communication with diverse stakeholders.
• Strong stakeholder management skills and the ability to prevent communication gaps, misunderstandings, and operational friction.
• Self-starter mindset with a high level of accountability and the ability to independently manage workflows, tasks, and assigned accounts.

Responsibilities

• Act as the primary communication point between professionals working on client engagements and internal stakeholders, ensuring clear, timely, and effective information sharing.
• Independently manage communication across multiple channels, with a strong emphasis on professional written communication.
• Maintain regular contact with professionals across assigned accounts to understand project status, identify potential challenges, and proactively address issues before they escape.
• Identify and pursue relevant upsell and cross-sell opportunities while maintaining strong and professional relationships.
• Manage account-related administrative tasks and operational actions according to established processes and guidelines.
• Maintain proactive communication with colleagues through tools such as Slack and Zoom during designated working hours.
• Organize, update, and maintain process documentation and guidelines so that information remains accurate and easily accessible.
• Support onboarding activities for new team members and help them become familiar with tools, processes, and workflows.
• Contribute to strategic and ad-hoc projects that support operational efficiency and team objectives.
• Analyze operational data where relevant, identify trends, and translate findings into actionable improvements.
• Proactively identify opportunities to improve processes, increase efficiency, and strengthen the overall matching and operations workflow.
• Gradually take greater ownership of operational strategies and become a subject-matter expert within the function.

Skills

Communication

Stakeholder management

Organizational skills

Self-starter

Project management

Analytical thinking

Education

Bachelor’s degree or equivalent

Tools

Google Sheets

Google Docs

Job description

Partner company in Ireland is seeking a Matching Operations Coordinator to manage communications between professionals and internal teams, coordinate accounts, and drive process improvements in a fully remote environment.

You will monitor project progress, identify challenges, and support onboarding while collaborating across functions and geographies. Strong English communication and independent work style are essential.