Remote Luxury Travel Concierge

manatal-264; Swords; Remote; EUR 32,000 - 42,000; Full time

Benefits offered by this job

100% remote work environment

Flexible scheduling options

Travel perks and discounts

Job summary

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up.

This role emphasizes detail-orientation, service-driven attitudes, and a passion for travel and hospitality. You will be the trusted point of contact, ensuring a seamless, personalized experience for clients.

Qualifications

• Excellent verbal and written communication.
• Customer service experience in travel, hospitality, or related field preferred.
• Strong organizational skills and attention to detail.
• Comfortable learning new systems and booking platforms.
• Reliable and proactive with ability to manage multiple client requests.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, including changes and cancellations.
• Provide accurate information regarding destinations, requirements, and agency policies.
• Coordinate booking details and confirm itineraries.
• Proactively follow up with clients before and after travel.
• Address client concerns with empathy and solution-oriented thinking.
• Maintain accurate documentation and update booking systems.

Skills

Communication skills

Customer service

Organizational skills

Tech-savvy

Multitasking

Travel enthusiasm

Job description

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients through every stage of their travel journey, from initial booking to post-trip follow-up.

This role emphasizes detail-orientation, service-driven attitudes, and a passion for travel and hospitality. You will be the trusted point of contact, ensuring a seamless, personalized experience for clients.