Remote ITIL Manager for Microsoft Cloud Support

TEKenable Ltd

Ireland

Remote

EUR 70,000 - 100,000

Full time

4 days ago

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Benefits offered by this job

Remote-friendly policy

Professional recognition

Career growth

Equipment provided

Flexible hours

Health & life Insurance

Pension Scheme

Training & Development

Sports & Social Events

Job summary

TEKenable is seeking a dynamic Support Manager to lead our managed services support team, focusing on ITIL-aligned operations and Microsoft cloud solutions including Azure, Dynamics 365, Power Platform and Business Central.

You will own day-to-day ticket operations, drive service performance, manage incidents and client relationships, and champion continuous improvement across multiple locations. Remote-friendly, Ireland or UK candidates welcome.

Qualifications

Foundation ITIL v4 certification.
Proven experience in managed services delivery coordination.
Familiarity with incident, problem, change, and request management.
Experience in multi-location delivery models, offshore/nearshore coordination.
Strong stakeholder management and communication skills.
Analytical mindset with KPI tracking and service performance analysis.
Exposure to Microsoft tech stack (Business Central, Dynamics 365, Power Platform).
Experience using ITSM platforms (FreshService) and monitoring tools (Datadog).

Responsibilities

Coordinate service delivery between the Service Delivery Manager and delivery teams.
Ensure SLA, KPI and contractual obligations are consistently met.
Produce regular reports, dashboards, KPI metrics and presentations for internal stakeholders.
Analyse service performance data to identify trends, risks and improvement opportunities.
Coordinate Major Incidents and ensure RCA follow-up.
Engage with client stakeholders during governance and service reviews.