Remote Data Analyst - Operations & CX Insights

Dataanalystjobs; Ireland; On-site; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Remote-first

Job summary

Dataanalystjobs in Ireland seeks a Data Analyst-Operations & CX to drive operational excellence through data-driven insights and strategic analysis. You will transform datasets into actionable recommendations that improve customer experience and business performance.

You will partner with Operations, Customer Experience, and Quality to build reporting solutions that guide global decision-making and support scalable operational strategies in a fast-growing environment.

Qualifications

• 3+ years in Data Analytics supporting Operations, CX, Quality, or similar environments.
• Strong SQL skills with Google BigQuery.
• Experience building dashboards with Looker and LookML is a plus.

Responsibilities

• Design, build, and maintain dashboards and reporting using Looker and BigQuery.
• Analyze metrics like customer satisfaction, NPS, contact rates, and agent performance.
• Conduct deep-dive analyses and translate findings into recommendations.
• Quantify impact and ROI to support strategic decisions.
• Develop automation tools to streamline workflows and boost productivity.
• Collaborate with Data Engineering to maintain data quality and definitions.
• Translate complex analyses into clear narratives for non-technical stakeholders.
• Support Operations, CX, and Quality with insights to improve outcomes.

Skills

Advanced SQL

Looker

LookML

BigQuery

Data visualization

Stakeholder comms

Tools

Python

R

Job description

Dataanalystjobs in Ireland seeks a Data Analyst-Operations & CX to drive operational excellence through data-driven insights and strategic analysis. You will transform datasets into actionable recommendations that improve customer experience and business performance.

You will partner with Operations, Customer Experience, and Quality to build reporting solutions that guide global decision-making and support scalable operational strategies in a fast-growing environment.