Remote AI-Driven Customer Success Manager

BrandBastion; Ireland; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

4+ weeks paid time off

Fully remote role

Global team collaboration

Growth opportunities

Job summary

BrandBastion is seeking a proactive Customer Success Manager to help global brands maximize the value of our AI-first platform for social engagement and brand protection. You will drive renewals, expansions, and customer outcomes by aligning our solutions with client objectives and measurable business impact.

In a fast-moving, remote-first environment, you will partner with clients to optimize moderation, engagement, and real-time execution while feeding feedback to product and marketing teams

Qualifications

• Proven experience in customer growth, renewals, expansions and upsells at a B2B SaaS or fast-growing company.
• Deep understanding of marketing, community management and social engagement.
• Experience managing enterprise client portfolios with measurable impact.
• Data-driven, AI-first mindset with automation for scale.
• Proactive, results-oriented with stakeholder influence.

Responsibilities

• Serve as trusted advisor to global brands, aligning BrandBastion's AI-powered solutions with goals.
• Drive renewals, upsells, and expansions by showing impact of AI-driven automation.
• Collaborate with AI specialists to fine-tune models for client needs.
• Analyze performance data and translate insights into strategic recommendations.
• Retention-focused strategies to reduce churn and build lasting client relationships.
• Relay customer feedback to product, marketing, and sales to shape roadmaps.
• Identify and develop customer advocates for testimonials and references.

Skills

Renewals & upsells experience

B2B SaaS experience

Marketing & social engagement know-how

Enterprise client management

Data-driven / AI-first mindset

Strategic problem solving

Job description

BrandBastion is seeking a proactive Customer Success Manager to help global brands maximize the value of our AI-first platform for social engagement and brand protection. You will drive renewals, expansions, and customer outcomes by aligning our solutions with client objectives and measurable business impact.

In a fast-moving, remote-first environment, you will partner with clients to optimize moderation, engagement, and real-time execution while feeding feedback to product and marketing teams