Regional Services Manager

Jigsaw - The National Centre for Youth Mental Health; Dublin; On-site; EUR 70,000 - 90,000; Full time

Job summary

Jigsaw - The National Centre for Youth Mental Health is seeking a Regional Services Manager to oversee multiple local services and help develop new Jigsaw services across regions. This senior role focuses on fidelity to the Jigsaw model and collaboration with regional teams.

You will lead Service Managers, support clinical partners, monitor targets and quality standards, and contribute to national policy rollout and service improvements.

Responsibilities

• Provide line management/supervision to Service Managers in Jigsaw services.
• Coaching, support and challenge to ensure effective management of teams and services.
• Ensure targets, KPIs and quality standards are met across all service areas.
• Contribute to seamless collaboration between operational and clinical aspects of the Jigsaw model.
• Oversee implementation of service policies, procedures and guidelines.

Job description

The Regional Services Manager will have responsibility for oversight of and support to a number of local Jigsaw services. As the Jigsaw service network develops, the Regional Services Manager will also have responsibility for leading in the development of new Jigsaw services (community based and online) through the phases of planning, capacity building, initial implementation and full operation. As a member of the national service management team, the post holder will also actively contribute to the development and evolution of the Jigsaw service model. Key to this role is effectively ensuring fidelity to the Jigsaw model; sharing learning from local service implementation to inform the national programme enabling responsiveness to the needs of young people, the opportunities for partnerships and the rollout of government policy in local Jigsaw communities. The Regional Services Manager will work collaboratively with a Regional Clinical Manager and provide leadership and management support to the local Jigsaw Service management on all people related matters. The successful candidate will be energetic, innovative in their thinking about young people’s mental health and passionate about the development of accessible, youth-focused primary care mental health services. Please note this is a regional role supporting a number of Jigsaw services nationwide. Base location will be dependent on the successul candidate's location as well as the services in their remit. Attendance to our National Office in Dublin will also be required.

What You’ll Do

This is a senior role within Jigsaw’s services management team. It will involve oversight of some of our network of services and contribution to other aspects of the development and continuous improvement of our service model.

National Role

• Playing an active role as a member of the Jigsaw service management team, contribute to the continued evolution of the Jigsaw service model, including implementation of new approaches and initiatives throughout the Jigsaw network.
• Contributing to the development, revision, implementation and review of policies and procedures in Jigsaw.
• Leading and/or contributing to programmatic project work and/or service improvement initiatives.
• Sharing learning from local Jigsaw implementation to inform the national programme.
• Establishing and maintaining relationships with key stakeholders in community, health and social care services, statutory and non-statutory agencies operating in the youth mental health landscape.

Responsibility for Individual Jigsaw Services

• Provide line management/supervision to Service Managers in Jigsaw services. Work closely with the Service Managers and Clinical Managers to ensure, through coaching, support and challenge, the effective management of their teams and services.
• Together with the Regional Clinical Manager (and working closely with the local service leadership team), effectively deliver Jigsaw services as follows:
• Ensuring targets, KPIs and quality standards are met across all areas of the services’ work
• Contributing to seamless collaboration between the operational and clinical aspects of the Jigsaw model.
• Overseeing and ensuring the implementation of all service policies, procedures and guidelines