Service Manager

Positive Futures; Newcastle; On-site; EUR 55,000 - 67,000; Full time

Job summary

Positive Futures is recruiting a Service Manager to lead a dedicated team and ensure the highest quality of support for people with learning disabilities, autism and brain injury. You will take full responsibility for daily operations, budgets, and compliance, acting as the primary contact for people supported, families and professionals.

You’ll drive person-centred planning, supervision, and service development, ensuring voice-led plans and strong relationships across the team and with external

Qualifications

• Hold an accredited qualification in social care, allied health or related field.
• Hold an accredited qualification in health or social care management.
• A full, valid UK/EU/EEA driving licence with access to a car insured for business purposes.

Responsibilities

• Lead the service day-to-day, ensuring quality and compliance with internal standards and HIQA requirements.
• Oversee recruitment, induction, supervision and development of staff and volunteers.
• Manage budgets, rosters, risk and incident reporting to safeguard people supported.

Education

Accredited qualification in social care or allied field

Accredited qualification in health or social care management

Job description

Job Description

Location: 10 Seacourt

Lead with people first, and every part of this service follows suit.

At Positive Futures, we support people with a learning disability, acquired brain injury or autism to achieve their dreams and live the life they choose. As Service Manager, you're the person who makes that real day to day: leading the team, holding the standards, and making sure the people we support are always at the centre of every decision.

This is a role with genuine weight to it. You'll be the "Person in Charge", responsible for the full day-to-day running of your service and answerable for the quality of everything that happens in it. You'll lead your staff team, model the standards you expect from them, and act as the key point of contact for the people we support, their families, and the professionals around them. You'll manage budgets, rosters, risk and compliance, and you'll do all of it while staying close to the people you're there for, building real relationships and making sure their voice drives the plan, not just the paperwork.

• Full ownership: you carry real accountability for your service, from quality and compliance to budgets and staffing, with the authority to make it work.
• People-first leadership: you'll build, coach and develop a team that shares your standards, supporting them through induction, supervision and ongoing development.
• Direct, lasting impact: your decisions shape the everyday lives of the people you support, from how their support is planned to how their voice is heard.

This role is 39 hours per week, with 20% practice time supporting the people we support in the service.

About The Role

Values only mean something when someone lives them daily. In this role, that's you.

As Service Manager, you'll take full responsibility for the quality and compliance of your service, making sure it meets both Positive Futures' internal standards and HIQA regulatory requirements. You'll coordinate the assessment, planning and review of support for the people you work with, keep on top of quality improvement plans, and act as the escalation point when things need your attention, whether that's a safeguarding concern, a family query, or a conversation with the wider multidisciplinary team.

Leading people is a core part of the job. You'll oversee recruitment, induction and training for your staff and volunteers, run Person Centred Supervision, and manage performance so your team has the skills and confidence to do their jobs well. You'll also take the lead on growth for your service, building relationships with the HSE and other bodies, identifying opportunities for new referrals, and helping shape what Positive Futures can offer next.

You'll hold responsibility for the practical side too: budgets, staffing levels, rosters, medication oversight, incident reporting and risk management all sit with you, alongside making sure the people you support are getting the entitlements and financial support they're due.

Skills Needed

About The Company

Founded in 1995 (initially under the name United Response NI), we now operate across the island of Ireland offering a wide range of services tailored to individuals with learning disabilities, acquired brain injury or autism and the families who support them. Our services include supported living, peripatetic housing support, shared-lives schemes, residential short breaks and family support. We focus on enabling people to live as equal citizens, develop independence and realise their hopes and dreams. With offices and services located in Dublin, Dundalk, Wicklow, Manorhamilton and beyond, we’re committed to making a meaningful difference in local communities.

Company Culture

At Positive Futures, we foster a culture of respect, innovation and empowerment. We believe in putting people first—both those we support and our staff. We create environments where colleagues feel valued, where ideas for improvement are welcomed, and where continuous learning is encouraged. We support staff to grow professionally and personally, and we emphasise collaboration, listening and trust. Working with us means being part of a team that genuinely cares, is proactive in shaping futures and embraces the possibility in every situation.

Required Criteria

• A minimum of 3 years’ relevant experience in an operational management capacity, which must include the supervision of staff / volunteers and financial management
• Hold an accredited qualification in social care, allied health or related field, registered with the appropriate professional body.
• Hold an accredited qualification in health or social care management.
• A full, valid UK/EU/EEA driving licence with access to a car insured for business purposes

Desired Criteria

Closing DateTuesday 25th August, 2026

Contract Typefulltime

SalaryFrom €54,548.00 Yearly to €66,642.00 Yearly