Regional Service Supervisor (Connaught/North Leinster)

Arjo Italia S.p.A.; Mulhuddart, Cork; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Company van

Fuel & credit card

iPad

iPhone

23 days annual leave increasing to 25

Holiday buy & sell scheme

Pension

Private medical insurance

Enhanced maternity & paternity

Job summary

Arjo is seeking a Regional Service Supervisor to lead a Field Service Engineers team across Connaught and North Leinster. The role balances people management, technical leadership and commercial responsibility, supervising seven engineers and ensuring top-tier service delivery.

You’ll be field-based in Dublin with travel within the UK & Ireland, driving service contract retention and mentoring the team to meet safety and quality standards.

Qualifications

• Mechanical or electrical engineering experience required.
• Experience supervising or leading engineers is highly desirable.
• Strong working knowledge of health & safety, EN standards and compliance frameworks.

Responsibilities

• Lead, supervise and develop a team of Field Service Engineers, acting as their first point of contact for technical support.
• Complete service and repair work on Arjo equipment, including complex/escalated issues.
• Ensure service contracts are retained and renewed within your region.
• Deliver high-quality servicing and maintenance of medical beds, mattresses, patient hoists, assisted baths and disinfection washers across varied settings.
• Act as Deputy to the Area Service Manager, supporting operational, commercial and forecasting activity.
• Manage service schedules, productivity, compliance, SLAs and financial performance.
• Complete annual performance reviews, audits and recruitment support for engineering team.
• Collaborate with Service Admin, Account Managers and customers to ensure excellent communication and satisfaction.
• Ensure all work adheres to ISO standards and Arjo’s IMS.

Skills

Mechanical engineering

Electrical engineering

Leadership experience

Health & safety knowledge

Communication and influence

Education

Engineering qualification (City & Guilds / ONC / NTEC or similar)

Job description

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Regional Service Supervisor (Connaught/North Leinster)

Location: Dublin, Damastown Way (IRL), Cork, IE - Ireland

With people in mind

Arjo is a globally minded company with a Swedish heritage, where a thriving international environment is driven by Swedish leadership culture. As a company that puts people at the heart of everything we do, Arjo employees are our partners in our mission to improve lives.

Explore challenging and rewarding careers in a wide range of specialties across our global network.

Regional Service Supervisor

Field Based | Connaught & North Leinster
Full Time | Permanent

Salary: €45,000 – €55,000 + bonus

Benefits:

• Company van
• fuel & credit card
• iPad
• iPhone
• 23 days annual leave increasing to 25
• holiday buy & sell scheme
• pension
• company‑subsidised private medical insurance
• enhanced maternity & paternity packages

A leadership role with real impact

At Arjo, we help people with mobility challenges live life to the fullest. As a Regional Service Supervisor, you’ll play a pivotal role in ensuring our customers receive exceptional service while leading and developing a high‑performing team of engineers across Connaught and North Leinster.

This is a hands‑on leadership role where you’ll balance people management, technical expertise, and commercial responsibility — supervising a team of 7 Field Service Engineers, supporting complex technical issues, completing service and repair work when required, and driving service contract retention across your region.

What you’ll be responsible for

• Leading, supervising and developing a team of Field Service Engineers, acting as their first point of contact for technical support, coaching and guidance
• Completing service and repair work on Arjo equipment when required, particularly for complex or escalated issues
• Ensuring service contracts are retained and renewed within your region by reviewing equipment condition, life expectancy and end‑of‑life status
• Delivering high‑quality servicing and maintenance of medical beds, mattresses, patient hoists, assisted baths and disinfection washers across hospitals, nursing homes and community settings
• Acting as Deputy to the Area Service Manager, supporting operational, commercial and forecasting activity
• Managing service schedules, productivity, compliance, SLAs and financial performance to meet departmental objectives
• Completing annual performance reviews, audits and supporting recruitment for the engineering team
• Working closely with Service Admin, Account Managers and customers to ensure excellent communication and customer satisfaction
• Ensuring all work is delivered safely, professionally and in line with ISO standards and Arjo’s Integrated Management System

What we’re looking for

• Mechanical or electrical engineering experience (essential)
• Experience supervising or leading engineers (highly desirable)
• Relevant engineering qualification (City & Guilds / ONC / NTEC or similar – desirable)
• Strong working knowledge of health & safety, EN standards and compliance frameworks
• Confident communicator with the ability to lead, influence and build trusted relationships
• Full Irish driving licence and willingness to travel within the UK & Ireland (occasional overnight stays)

What you’ll get in return

You’ll be supported to grow your career within a global organisation that truly values its people. We offer a competitive package, continuous training, development opportunities and the chance to make a meaningful difference to patient care and mobility outcomes.

Why Arjo

At Arjo, diversity, equity and inclusion are at the heart of everything we do. We’re committed to building an environment where everyone feels valued, respected and empowered to be themselves — both at work and within the communities we serve.

Additional information
Successful candidates must be vaccinated unless a confirmed medical exemption applies. By applying, you consent to Arjo storing and processing your personal data for recruitment purposes.

Everything we do, we do with people in mind. We organize events for employees and their families, celebrate World Health Day, take part in charity events, participate in Arjo Volunteer Program and we play together in sports competitions. We are Arjo.