Regional Service Manager - Dublin, ROI

Arjo Italia S.p.A.; Dublin; Hybrid; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Uniform

Company van

Zusammenfassung

Arjo seeks a Regional Service Manager to lead service operations in Ireland, based from the Dublin Depot. The role reports to the Service Director UKI and focuses on delivering exceptional customer service, performance and financial results.

You will lead regional service teams, manage key customer relationships and drive continuous improvement across service delivery, compliance and financial performance. Prior healthcare/medical devices experience is advantageous.

Qualifikationen

• Proven experience in a senior service, operations or regional management role.
• Experience leading multi-disciplinary, customer-facing teams across multiple locations.
• Strong commercial awareness with experience managing budgets and operational performance.
• Experience managing key customer accounts and contractual relationships.
• Background within healthcare, medical devices, engineering, logistics or a related service environment.
• Strong leadership, coaching and stakeholder management skills.
• Excellent problem-solving, planning and organisational abilities.
• Proficient in Microsoft Office applications and business reporting tools.
• Experience using ERP, asset management or field service management systems is advantageous.

Aufgaben

• Lead and develop regional service teams, creating a high-performance culture focused on customer service, safety and operational excellence.
• Take ownership of regional financial performance, including revenue, costs, profitability and budget management.
• Manage a portfolio of key customer accounts, ensuring contractual commitments, service levels and customer expectations are consistently achieved.
• Build and maintain strong relationships with customers, colleagues and stakeholders across the business.
• Act as an escalation point for operational and customer issues, ensuring timely resolution and minimal business disruption.
• Drive operational efficiency and continuous improvement initiatives across the region.
• Monitor and report on key business metrics, including financial performance, service delivery and operational KPIs.
• Ensure compliance with quality, health and safety, infection prevention and company procedures.
• Champion a culture of accountability, engagement and continuous learning across the regional team.
• Support business growth by collaborating with commercial teams on customer retention, contract renewals and new opportunities.
• Identify opportunities to enhance customer experience, improve service delivery and strengthen long-term customer partnerships.
• Lead workforce planning, employee development and performance management activities.
• Support organisational change initiatives and ensure teams are effectively engaged throughout periods of change.
• Drive consistency and best practice across service operations, ensuring processes are followed and standards maintained.
• Contribute to strategic projects and play an active role within the UKI Service Leadership Team.

Kenntnisse

Senior leadership

Budget management

Customer relations

Multi-location leadership

Stakeholder management

Problem solving

Planning & organisation

MS Office & reporting

ERP/field service systems

Tools

ERP systems

Jobbeschreibung

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At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Position: Regional Service Manager

Location: Ireland - Field based from our Dublin Depot

Job type: Full Time, Permanent

Work Schedule: Monday to Friday, 37.5 hours per week

Reporting to the Service Director UKI, the Regional Service Manager is responsible for leading service operations across the Republic of Ireland, ensuring exceptional customer service, operational performance and commercial results.

You will lead and support regional service teams, manage key customer relationships and drive continuous improvement across service delivery, compliance and financial performance.

Key Responsibilities

• Lead and develop regional service teams, creating a high-performance culture focused on customer service, safety and operational excellence.
• Take ownership of regional financial performance, including revenue, costs, profitability and budget management.
• Manage a portfolio of key customer accounts, ensuring contractual commitments, service levels and customer expectations are consistently achieved.
• Build and maintain strong relationships with customers, colleagues and stakeholders across the business.
• Act as an escalation point for operational and customer issues, ensuring timely resolution and minimal business disruption.
• Drive operational efficiency and continuous improvement initiatives across the region.
• Monitor and report on key business metrics, including financial performance, service delivery and operational KPIs.
• Ensure compliance with quality, health and safety, infection prevention and company procedures.
• Champion a culture of accountability, engagement and continuous learning across the regional team.
• Support business growth by collaborating with commercial teams on customer retention, contract renewals and new opportunities.
• Identify opportunities to enhance customer experience, improve service delivery and strengthen long-term customer partnerships.
• Lead workforce planning, employee development and performance management activities.
• Support organisational change initiatives and ensure teams are effectively engaged throughout periods of change.
• Drive consistency and best practice across service operations, ensuring processes are followed and standards maintained.
• Contribute to strategic projects and play an active role within the UKI Service Leadership Team.

Skills and Experience

• Proven experience in a senior service, operations or regional management role.
• Experience leading multi-disciplinary, customer-facing teams across multiple locations.
• Strong commercial awareness with experience managing budgets and operational performance.
• Experience managing key customer accounts and contractual relationships.
• Background within healthcare, medical devices, engineering, logistics or a related service environment.
• Strong leadership, coaching and stakeholder management skills.
• Excellent problem-solving, planning and organisational abilities.
• Proficient in Microsoft Office applications and business reporting tools.
• Experience using ERP, asset management or field service management systems is advantageous.

What we will offer in return

You will support ourvision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. You will have our full support, training and opportunities for professional development, along with competitive package. We will provide as well as uniform & access to a company van.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, whichmeans building a more diverse, equitable,inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Arjois proud to beDisability Confident Committed, demonstrating our dedication to inclusive employment practices. If you require any reasonable adjustments for the interview please do request via the application process. We have pledged to theArmed Forces Covenant, supporting those who serve or have served in the armed forces. As a member of theMental Health Charter, we are committed to promoting mental well-being in the workplace. Additionally, we are honoured to be recognized as aGreat Place to Workin 2025 and 2026, reflecting our commitment to creating a positive and rewarding workplace for all.

Due to the nature of this role, the successful applicant will be required to undertake an Garda Vetting check prior to commencing employment.

Please be aware that by applying for this role, you are giving Arjo permission to store your information.

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About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.