Ireland Regional Service Leader

Arjo Italia S.p.A.; Dublin; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Uniform

Company van

Job summary

Arjo seeks a Regional Service Manager to lead service operations in Ireland, based from the Dublin Depot. The role reports to the Service Director UKI and focuses on delivering exceptional customer service, performance and financial results.

You will lead regional service teams, manage key customer relationships and drive continuous improvement across service delivery, compliance and financial performance. Prior healthcare/medical devices experience is advantageous.

Qualifications

• Proven experience in a senior service, operations or regional management role.
• Experience leading multi-disciplinary, customer-facing teams across multiple locations.
• Strong commercial awareness with experience managing budgets and operational performance.
• Experience managing key customer accounts and contractual relationships.
• Background within healthcare, medical devices, engineering, logistics or a related service environment.
• Strong leadership, coaching and stakeholder management skills.
• Excellent problem-solving, planning and organisational abilities.
• Proficient in Microsoft Office applications and business reporting tools.
• Experience using ERP, asset management or field service management systems is advantageous.

Responsibilities

• Lead and develop regional service teams, creating a high-performance culture focused on customer service, safety and operational excellence.
• Take ownership of regional financial performance, including revenue, costs, profitability and budget management.
• Manage a portfolio of key customer accounts, ensuring contractual commitments, service levels and customer expectations are consistently achieved.
• Build and maintain strong relationships with customers, colleagues and stakeholders across the business.
• Act as an escalation point for operational and customer issues, ensuring timely resolution and minimal business disruption.
• Drive operational efficiency and continuous improvement initiatives across the region.
• Monitor and report on key business metrics, including financial performance, service delivery and operational KPIs.
• Ensure compliance with quality, health and safety, infection prevention and company procedures.
• Champion a culture of accountability, engagement and continuous learning across the regional team.
• Support business growth by collaborating with commercial teams on customer retention, contract renewals and new opportunities.
• Identify opportunities to enhance customer experience, improve service delivery and strengthen long-term customer partnerships.
• Lead workforce planning, employee development and performance management activities.
• Support organisational change initiatives and ensure teams are effectively engaged throughout periods of change.
• Drive consistency and best practice across service operations, ensuring processes are followed and standards maintained.
• Contribute to strategic projects and play an active role within the UKI Service Leadership Team.

Skills

Senior leadership

Budget management

Customer relations

Multi-location leadership

Stakeholder management

Problem solving

Planning & organisation

MS Office & reporting

ERP/field service systems

Tools

ERP systems

Job description

Arjo seeks a Regional Service Manager to lead service operations in Ireland, based from the Dublin Depot. The role reports to the Service Director UKI and focuses on delivering exceptional customer service, performance and financial results.

You will lead regional service teams, manage key customer relationships and drive continuous improvement across service delivery, compliance and financial performance. Prior healthcare/medical devices experience is advantageous.