Reception Team Member

Staycity Group; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Birthday day off

Job summary

Staycity Group in Dublin is seeking a Reception Team Member to welcome guests, manage check-ins, answer inquiries and provide a friendly, efficient service across busy properties. You will be a brand ambassador, ensuring first impressions are positive and guests feel at home.

Join a team of hospitality lovers focused on standout guest journeys and a supportive culture. You will handle reservations, assist with enquiries, and coordinate with housekeeping and security to maintain smooth

Qualifications

• Excellent communication and interpersonal skills are essential.
• Previous hospitality or reception experience is helpful but not required.
• Flexibility to work early or late shifts, including weekends, is needed.

Responsibilities

• Welcome guests and manage registrations/check-ins with a friendly, efficient service.
• Answer inquiries and assist guests to ensure a smooth stay.
• Coordinate with housekeeping, security and other teams to maintain high standards.
• Handle reservations and guest requests, resolving issues promptly and professionally.
• Represent Staycity Group as a brand ambassador and uphold its values.

Skills

Communication skills

Interpersonal skills

Guest service

Tools

Opera

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of. We’re now hiring a Reception Team Member to help shape the Staycity guest journey.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience working in a similar property is helpful but not a "must have" as full training will be provided
• Prior experience using Opera is helpful but not a "must have" as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
• Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
• Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
• Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests
• Working Hours & Availability
  • Flexibility: To be flexible to work either the early or late shift depending on business requirements and the team rota.
  • Shift Pattern: Early Shift: 07:00 - 15:00 Late Shift: 15:00 - 23:00
  • Weekend Availability: The role requires availability to work weekends, including Saturdays and Sundays, as part of the normal rota.

Join us and be part of the journey.