Real-Time Incident Response Systems Engineer

Amazon Web Services (AWS); Dublin; On-site; EUR 90,000 - 140,000; Full time

Job summary

Amazon Development Centre Ireland Limited is seeking a Systems Development Engineer to lead the response to critical customer-impacting incidents on the AWS Incident Response (AIR) team. You will triage impact, identify root causes, coordinate mitigation with service teams, and drive real-time resolution.

Your work informs automation and tooling to shorten future events and reduce customer impact. The role blends systems development with on-call incident leadership, offering exposure to AWS

Qualifications

• Knowledge of systems engineering fundamentals (networking, storage, operating systems).
• Experience designing or architecting scalable, reliable systems.
• Hands-on experience in networking, storage systems, and operating systems.
• Proficient in at least one modern language: C++, C#, Java, Python, Go, PowerShell or Ruby.

Responsibilities

• Drive the resolution of large-scale customer-impacting incidents as part of on-call rotation, leading incident calls and coordinating resolver teams.
• Design, build, and enhance incident detection, triage, and mitigation automation tools.
• Author COEs and deep-dive docs to identify improvement opportunities and drive action items.
• Identify recurring platform issues and own projects to eliminate operational problems.
• Collaborate globally to expand incident response capabilities across regions and services.

Skills

Systems engineering fundamentals

Networking

Storage systems

Operating systems

Programming languages: C++, C#, Java,/

Job description

Amazon Development Centre Ireland Limited is seeking a Systems Development Engineer to lead the response to critical customer-impacting incidents on the AWS Incident Response (AIR) team. You will triage impact, identify root causes, coordinate mitigation with service teams, and drive real-time resolution.

Your work informs automation and tooling to shorten future events and reduce customer impact. The role blends systems development with on-call incident leadership, offering exposure to AWS