Real-Time Incident Response Systems Engineer

Amazon; Dublin; On-site; EUR 90,000 - 130,000; Full time

Job summary

Amazon in Dublin, Ireland is seeking a Systems Development Engineer for the AWS Incident Response (AIR) team. You will lead the response to critical customer-impacting events, triaging impact, identifying root causes, coordinating mitigation with service teams, and driving real-time resolution.

You will influence automation and tooling to shorten outages and reduce recurrence. You will work on on-call rotations, develop incident detection and mitigation automation, draft deep-dive reports, and

Qualifications

• Knowledge of systems engineering fundamentals (networking, storage, operating systems).
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems.
• Experience in networking, storage systems, operating systems and hands-on systems engineering.
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby.

Responsibilities

• Drive the resolution of large-scale customer-impacting incidents as part of an on‑call rotation (including weekends and holidays), leading incident calls and coordinating resolver teams across AWS service organizations
• Design, build, and enhance incident detection, triage, and mitigation automation tools
• Author COEs and event deep‑dive documents to identify improvement opportunities; create and lead action items that improve processes, tooling, and automation
• Identify recurring platform issues and own projects that eliminate entire classes of operational problems
• Collaborate with teams globally to expand incident response capabilities across AWS regions and services

Skills

C++

Java

Python

Networking

Systems engineering

Job description

Amazon in Dublin, Ireland is seeking a Systems Development Engineer for the AWS Incident Response (AIR) team. You will lead the response to critical customer-impacting events, triaging impact, identifying root causes, coordinating mitigation with service teams, and driving real-time resolution.

You will influence automation and tooling to shorten outages and reduce recurrence. You will work on on-call rotations, develop incident detection and mitigation automation, draft deep-dive reports, and