Ramp Operations Scheduler & Team Lead

Swissport; Swords; On-site; EUR 40,000 - 48,000; Full time

Job summary

Swissport Ireland is seeking an Allocator to play a pivotal role in ramp operations. The role focuses on delegating workload, communicating shift-by-shift, and ensuring attendance and safety compliance.

You will pre-plan workload, allocate manpower and equipment, coordinate with team leaders, and maintain open lines with the Duty Manager. The position requires experience in Ramp Service, strong organisational and verbal skills, and the ability to work across days, evenings, nights and weekends.

Qualifications

• Experience in Ramp Service or related field.
• Ability to lead and motivate under operational pressure.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication in English.

Responsibilities

• Ensure all staff rostered to attend work are present at designated start times.
• Advise Duty Manager of any absence or unavailability at shift start.
• Allocate workload, manpower and equipment to maximise cost effectiveness.
• Document and report safety breaches to the Duty Manager/Manager.
• Pre-plan and pre-allocate workload and communicate with team leaders efficiently.
• Monitor Manning/equipment needs and alert Duty Manager of shortfalls.
• Handle customer enquiries politely and relay issues to Duty Manager.
• Address staff enquiries and issues with appropriate escalation.
• Ensure adherence to company policies and Swissport SOPs.
• Perform other duties as assigned.

Skills

Microsoft Office

Team leadership

Verbal & written communication

Tools

Ground Service Equipment

Job description

Swissport Ireland is seeking an Allocator to play a pivotal role in ramp operations. The role focuses on delegating workload, communicating shift-by-shift, and ensuring attendance and safety compliance.

You will pre-plan workload, allocate manpower and equipment, coordinate with team leaders, and maintain open lines with the Duty Manager. The position requires experience in Ramp Service, strong organisational and verbal skills, and the ability to work across days, evenings, nights and weekends.