Allocator

Swissport; Swords; On-site; EUR 40,000 - 48,000; Full time

Job summary

Swissport Ireland is seeking an Allocator to play a pivotal role in ramp operations. The role focuses on delegating workload, communicating shift-by-shift, and ensuring attendance and safety compliance.

You will pre-plan workload, allocate manpower and equipment, coordinate with team leaders, and maintain open lines with the Duty Manager. The position requires experience in Ramp Service, strong organisational and verbal skills, and the ability to work across days, evenings, nights and weekends.

Qualifications

• Experience in Ramp Service or related field.
• Ability to lead and motivate under operational pressure.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication in English.

Responsibilities

• Ensure all staff rostered to attend work are present at designated start times.
• Advise Duty Manager of any absence or unavailability at shift start.
• Allocate workload, manpower and equipment to maximise cost effectiveness.
• Document and report safety breaches to the Duty Manager/Manager.
• Pre-plan and pre-allocate workload and communicate with team leaders efficiently.
• Monitor Manning/equipment needs and alert Duty Manager of shortfalls.
• Handle customer enquiries politely and relay issues to Duty Manager.
• Address staff enquiries and issues with appropriate escalation.
• Ensure adherence to company policies and Swissport SOPs.
• Perform other duties as assigned.

Skills

Microsoft Office

Team leadership

Verbal & written communication

Tools

Ground Service Equipment

Job description

Overview

The Allocator’s position plays a critical and pivotal role in the smooth daily running of the ramp operation. The purpose of the Allocator is to delegate workload, communicate information and control the operational staffing on a shift-by-shift basis.

Responsibilities

Day to day you will:

• Ensure that all staff rostered to attend work is in attendance at their designated start times. The allocator will advise the Duty Manager of any member of staff who is absent from work or, is not available for work at the commencement of their shift start time
• Ensure compliance with the company’s safety procedures / requirements, and will document / report any breaches of safety procedures / requirements to the Duty Manager / Manager
• Allocate workload, manpower and equipment in a timely and organisedfashion to ensure the most cost effective utilisation of operational resources, he / she will ensure equal distribution of work load among the workforce
• Interact with the workforce in a positive manner in order to motivate the workforce and encourage a team-based working environment, thereby boosting moral
• The allocator will pre-plan and pre-allocate the workload and communicate all relevant information to the team leader regarding the allocated task in an effective and efficient manner.
• Access the operational manning / equipment requirements on an on-going basis and advise the Duty Manager in a timely fashion of any operational shortfalls, in order for the Duty Manager to react and maintain operational requirements
• Deal with all customer enquiries in a polite and professional manner, and communicate all customer issues to the Duty Manager
• Handle staff enquires / issues, the allocator will ensure that all staff enquires / issues are brought to the attention of the Duty Manager
• Ensure workforce adherence to company policies and Swissport SOP's
• Other duties as assigned

Qualifications

Qualifications and Competencies:

• Microsoft Office (Excel, Work, PowerPoint) skills and experience required
• Minimum one year experience in Ramp Service or related field and current customer requirements, time and work recording documents
• A good understanding of the Operational set up on the Ramp to effectively resource the team
• Ability to lead and motivate effectively in difficult situation under operational pressure
• Knowledge about operation of Ground Service Equipment
• Must possess strong organizational and multi - tasking skills
• Effective verbal and written communication skills
• Physically fit, able to work in a manual environment and repeatedly lift up to 32kg throughout a shift.
• Willingness to work in inclement weather conditions
• Ability to travel to the airport at times where public transport is not available
• Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
• Ability to speak and understand the English language

• Liaise with Daa airside operations department

• Brief Supervisors and Team leaders on prep for their flights

• Manage and support completion of red & signs