Quality Assurance Coordinator

Orchard Care; Cavan; Híbrido; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Orchard Residential Care is seeking a Quality Assurance Coordinator to support our teams in delivering safe, high-quality care for children and young people 24/7. Based from our Sligo or Dublin office, the role offers hybrid working with travel across the region to conduct audits, reviews and improvement activities.

You will develop and implement QA systems, prepare reports and support regulatory readiness, working with PICs, Regional Directors and external stakeholders to continuously improve

Qualificações

• Third level qualification in health, social care or quality management.
• At least one year experience in a social care setting, preferably in residential services.
• Experience implementing a quality system in a care environment.
• Knowledge of risk management and incident management & review.
• Knowledge of Tusla standards and inspections.
• Excellent communication and interpersonal skills, with reporting and stakeholder management abilities.

Responsabilidades

• Support development of quality assurance systems across Orchard Residential Care services to ensure compliance with legislation, standards and policies.
• Participate in the annual quality audit programme, including desktop and on-site audits, producing reports and supporting Quality Improvement Plans.
• Collaborate with Persons in Charge, Regional Directors and teams to promote a culture of quality and continuous improvement.
• Collect, analyse and monitor quality data, KPIs, incidents, complaints and safeguarding concerns; provide recommendations for service improvement.
• Prepare monthly, quarterly and annual quality reports highlighting assurance, risk and opportunities for improvement.
• Support regulatory readiness and inspection preparation, and governance of policies and document control.
• Coordinate shared learning from audits, inspections, incidents and safeguarding reviews across the division.

Conhecimentos

Quality assurance

Audits

Data analysis

Reporting

Stakeholder engagement

Formação académica

Third level qualification in health, social care or quality management

Descrição da oferta de emprego

Orchard Residential Care is a leading provider of children's residential services in Ireland and this key role of Quality Assurance Coordinator will assist our teams in ensuring the best possible care and outcomes for children and young people we support is provided 24 hours a day, 365 days a year. Reporting to the Quality Director, this full-time hybrid role will be based from either our Sligo or Dublin office, depending on the successful candidate's location. The role offers flexibility to work from home while maintaining a base within one of our offices and attending meetings as required. The successful candidate will travel regularly to residential services within their designated region to undertake audits, quality assurance visits, service reviews and other quality-related activities. As Orchard Residential Care operates services nationwide, occasional travel outside the assigned region may also be required. We are seeking a self-driven, focused and highly motivated individual with excellent interpersonal skills and a genuine passion for improving outcomes for the children and young people we support. The successful candidate will work collaboratively with operational teams to promote a culture of quality, safety and continuous improvement, ensuring that the care and support provided consistently meets the needs of those using our services while safeguarding their wellbeing at all times.

Role Objectives

Support the implementation and ongoing development of quality assurance systems across Orchard Residential Care services to ensure compliance with relevant legislation, regulations, national standards, and organisational policies, while promoting positive outcomes for children and young people. Participate in the annual quality audit programme, including both desktop and on-site audits, producing high-quality reports, supporting managers in the development of Quality Improvement Plans (QIPs), and monitoring the timely implementation of corrective actions. Work collaboratively with Persons in Charge (PICs), Regional Directors, and operational teams to promote a culture of quality, continuous improvement, accountability, and learning. Collect, analyse, interpret, and monitor quality assurance data, key performance indicators (KPIs), incidents, complaints, compliments, safeguarding concerns, regulatory notifications, and emerging trends, providing meaningful analysis and recommendations to support service improvement. Prepare and contribute to monthly, quarterly, and annual quality reports, highlighting areas of assurance, risk, trends, and opportunities for improvement. Support regulatory readiness and compliance activities, including inspection preparation, review of inspection findings, monitoring of regulatory actions, and oversight of service improvement plans. Support the review, development, implementation, and governance of policies, procedures, guidance documents, and document control systems to ensure consistency and compliance across services. Seek, analyse, and promote feedback from children and young people, families where appropriate, staff, advocates, and external stakeholders, ensuring lived experience informs service development and quality improvement initiatives. Promote children's rights, participation, advocacy, and least restrictive practices through quality assurance activities, supporting services to adopt rights-based and child-centred approaches. Support the implementation, development, and optimisation of electronic quality assurance, governance, and reporting systems. Contribute to the identification, monitoring, and escalation of quality, compliance, safeguarding, and operational risks through established governance structures. Coordinate and support shared learning initiatives arising from audits, inspections, incidents, complaints, safeguarding reviews, and quality improvement activities across the division. Assist in the preparation and completion of the Annual Review of the Quality and Safety of Care and Support and other organisational governance reports as required. Maintain effective working relationships with internal and external stakeholders to support quality outcomes and organisational objectives. Undertake any other duties commensurate with the role as reasonably requested by the Director of Quality or Quality Manager. This job description is not exhaustive and may be reviewed and amended following consultation with the post holder.

The ideal candidate will:

• Have a third level qualification in health, social care or quality management.
• Have at least one year experience working with in a social care setting, preferably in mainstream residential services
• Have experience implementing a quality system in a care environment.
• Have a good knowledge of risk management and incident management & review.
• Have knowledge and experience in Túsla, standards and inspections.
• Have excellent communication and interpersonal skills, reporting writing skills and be proficient at manag