Quality Assurance Coordinator - Fostering

Orchard Care

Dublin

On-site

EUR 42,000 - 54,000

Full time

46 hours ago

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Benefits offered by this job

Comprehensive induction process

Extensive training programme

Mentoring and support

Competitive salary with increments

Refer a friend initiative

EAP - Employee Assistance Programme

Internal career progression

Bike to work scheme

Education Grants

Job summary

Orchard Fostering is Ireland's leading independent Fostering Agency, focused on providing a high-quality service for children and carers. We are seeking a Quality Coordinator to support the Group Quality Director in maintaining and improving the Quality Management System.

You will implement quality processes, monitor KPIs, collect and analyse data, prepare reports for the Quality Committee, and drive continuous improvement across policies, procedures and training.

Qualifications

Experience implementing a quality system in a care & support environment.
Knowledge of risk management and incident review.
Understanding of regulation, standards and inspections.
Strong interpersonal, communication and presentation skills.

Responsibilities

Implement the quality management system in fostering services to ensure regulatory compliance and good outcomes for children and carers.
Participate in the audit schedule and provide detailed reports to support corrective actions and monitor progress.
Collect, analyse and monitor quality data, KPIs and emerging trends; compile reports for the monthly quality committee.
Produce the monthly quality report and prepare for the monthly Quality Committee meeting.
Support revision of policies and procedures and maintain the document control spreadsheet.
Solicit feedback from carers and young people, develop a carer engagement plan and promote continuous quality improvement.
Arrange the annual training schedule, organise carers training and maintain training database.
Take a lead in implementing an electronic quality assurance system.
Undertake an annual report of the company and present data to stakeholders.
Attend bi-monthly Quality & Safety Board Sub Committee meetings and present Orchard Fostering data.

Skills

Interpersonal skills

Communication skills

Presentation skills

Education

Third-level qualification in health, social care or quality management

Job description

Orchard Fostering is Ireland's leading independent Fostering Agency, and we have been building brighter futures for children and young people for more than a decade nationwide.

The Orchard Fostering Quality Coordinator assists the Group Quality Director to manage the Quality Management System, focused on providing tools which are focused on ensuring that the care provided meets the needs of carers and young people and ensures safety.

QMS components

A Risk Management Framework
An audit process and schedule
Monitoring of Key Performance Indicators
Mechanisms that capture feedback including perception surveys, focus groups, meetings and the capture of positive and negative feedback.

Role Objectives

To implement the quality systems in place in the fostering service to ensure compliance with all relevant regulations and standards and promoting the best possible outcomes for the children and young people availing of our services.
To participate in the audit schedule for the company, provide detailed report and support the managers with corrective actions and monitor progress through quality improvement plans.
To collect, analyse and monitor quality assurance data, KPIs and emerging trends, compile this information into reports, and present these at the monthly quality committee.
Responsible for the production of the monthly quality report and preparation for the monthly Quality Committee meeting.
To support the revision of policies and procedures and the maintenance of the document control spreadsheet.
To ask and receive feedback from carers and young people, develop a carer engagement plan and promote a culture of continuous quality improvement.
To arrange the annual training schedule, organise carers training and maintain the carer and staff training database.
To take a lead in the implementation of an electronic quality assurance system.
To undertake an annual report of the company each year.
To attend the bi-monthly Quality & Safety Board Sub Committee meetings and present a report and data for Orchard Fostering.

The ideal candidate will

Ideally, have a third level qualification in health, social care or quality management.
Have experience implementing a quality system in a care & support environment.
Have good knowledge of risk management and Incident management & review.
Have knowledge and experience of regulation, standards and inspections.
Have strong interpersonal, communication and presentation skills.

Benefits and Perks