Quality Advisor

GMC Utilities Group; Dublin; Hybrid; EUR 48,000 - 68,000; Full time

Job summary

GMC is seeking an experienced Quality Assurance Advisor to support project delivery from a quality perspective. The role focuses on ensuring products, services and processes meet established standards and regulations, implementing QA controls, and driving continuous improvement for enhanced service delivery and customer satisfaction.

Based in our Blanchardstown offices with regular site visits, you will conduct audits, provide guidance on best practices, and collaborate across departments to

Qualifications

• Minimum of 2–3 years of experience in quality assurance within utilities or related field.
• Full clean driver’s license essential.
• Confident, motivated and able to work independently and as part of a team.
• Ability to work under pressure with strict deadlines.
• Strong communication, interpersonal and customer service skills.
• Commitment to confidentiality and privacy.

Responsibilities

• Develop, implement and maintain quality assurance protocols and procedures.
• Conduct regular audits and inspections to ensure regulatory compliance.
• Create inspection and test plans, raise non-conformances and track to closure.
• Monitor effectiveness of QA systems and recommend improvements.

Skills

Quality assurance

Audits

Regulatory compliance

Data analysis

Communication

Problem solving

Team collaboration

Education

Quality assurance qualification

Job description

Full Job Description

GMC are currently looking for an experienced Quality Assurance Advisor to join our team.

The successful QAQC Advisor will be supporting the delivery of projects across all aspects of the business from a quality point of view. To ensure that all products, services, and processes meet established quality standards and comply with industry regulations. The Quality Assurance Advisor will be responsible for implementing quality control measures, conducting audits, and providing guidance on continuous improvement initiatives to enhance service delivery and customer/client satisfaction. A strong ethos on getting it right the first time, compliance, reporting, and documentation are essential qualities.

The Role:

• Full-time position may require occasional travel to various sites.
• Office environment located in Blanchardstown Corporate Park with regular site visits for audits and inspections.

Key Duties and Responsibilities will include but are not limited to:

Quality Control and Assurance:

• Develop, implement, and maintain quality assurance protocols and procedures.
• Conduct regular audits and inspections to ensure compliance with industry standards and regulatory requirements.
• Develop inspection and test plans, raise non-conformance's when out of specification requirements are identified track to closure
• Monitor and evaluate the effectiveness of quality assurance systems and recommend improvements.

Regulatory Compliance:

• Ensure that all operations adhere to relevant regulations and 9001 standards
• Stay updated with changes in regulatory requirements and communicate these changes to the relevant departments.
• Prepare and submit compliance reports to regulatory bodies as required.
• Arrange and monitor concrete cube tests, weld tests, water sampling, and other required quality inspections with approved testing facilities, ensuring all data is recorded and tracked.

Continuous Improvement:

• Identify areas for improvement within the company's processes and procedures.
• Lead or participate in continuous improvement projects and initiatives.
• Provide training and support to staff on quality assurance and continuous improvement practices.

Customer Service:

• Address and resolve customer complaints related to quality issues.

Data Analysis and Reporting:

• Collect and analyse data on quality performance metrics.
• Prepare detailed reports on audit findings, quality performance, and improvement initiatives.
• Present findings and recommendations to Group Quality Manager.

Collaboration:

• Work closely with other departments (e.g., operations, engineering, customer service) to ensure integrated quality management.

Provide guidance and support to teams to help them understand and implement quality standards.

The Candidate: Required Experience and Competencies:

• Full clean driver’s license essential.
• A relevant qualification is desirable.
• Minimum of 2-3 years of experience in quality assurance within the utilities industry or a related field.
• Confident, motivated and can work independently as well as part of a team.
• Ability to work under pressure with strict deadlines.
• Time management abilities to meet targets.
• Good communication, interpersonal, and customer service skills.
• Integrity and respect for confidentiality and privacy.

Become a part of something bigger.

At the heart of GMC is our people, from engineers through to customer service and we aim to work collaboratively towards our common goals.

GMC is an equal opportunity employer, and we aim to recruit and retain like-minded people from diverse backgrounds with a wide range of expertise.

In GMC we foster a work culture that promotes collaboration and learning, building an environment where our people have the capacity to maximise their potential whilst gaining the opportunity to continuously develop.

Our Future.

Since the founding of GMC in 1981 by Gerry McCloskey, GMC has grown to be Ireland’s leading Civils and Utilities company and the future for GMC is bright. We have engaged with our staff and other stakeholders to agree and publish our core values.

One of our core values is to “Focus on the Future”.

Our growth to date reflects the confidence that our customers have in our service delivery, in the innovative approach that we bring to how we do our work, and to our culture of safety and quality.

We have ambitious plans to develop our footprint in Ireland and overseas but understand that every decision we make contributes to people’s quality of life throughout generations, and we don't take that responsibility lightly as we build Ireland’s infrastructure of tomorrow, today.