Pharmacy Customer Advisor & OTC Specialist

Unipharmedtech; Ireland; Remote; EUR 24,000 - 29,000; Full time

Job summary

Allcare Pharmacy in Castletownbere is looking for a Pharmacy Sales Assistant to join the Allcare team. You will deliver excellent customer service, provide product advice, and support the pharmacy in day-to-day operations.

Responsibilities include stock control, cashier duties, handling cash securely, and helping customers with over-the-counter medicines using WWHAM. This role emphasizes teamwork and reliable, proactive service.

Qualifications

• 1 year experience in Pharmacy/Retail/Hospitality preferred.
• Cashier experience an advantage.
• Excellent communication skills, both written and verbal.
• Ability to exercise discretion when addressing customer queries and to treat customer/patient information confidentially.
• Good attention to detail is essential.
• Organised with the ability to multi-task under pressure.
• Ability to work on own initiative and as part of a team.
• Basic IT skills are an advantage.

Responsibilities

• Provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
• Maintain stock levels and ensure correct deliveries as set by the Pharmacist.
• Deliver professional and efficient customer service at all times, strengthening customer relationships.
• Work as part of the Pharmacy team, flexible and adaptable to all areas as required.
• Maintain cooperative relationships with colleagues at all times.
• Address OTC requests using WWHAM and refer to the Pharmacist when needed.
• Adhere to cash handling procedures and security.
• Keep the Pharmacy clean and tidy and report Health and Safety issues promptly.
• Participate in training and development programmes and be proactive in developing the role.
• Any other duties as required.

Skills

Communication skills

Customer service

Attention to detail

Organised

Multi-tasking

Initiative

Tools

POS software

Job description

Allcare Pharmacy in Castletownbere is looking for a Pharmacy Sales Assistant to join the Allcare team. You will deliver excellent customer service, provide product advice, and support the pharmacy in day-to-day operations.

Responsibilities include stock control, cashier duties, handling cash securely, and helping customers with over-the-counter medicines using WWHAM. This role emphasizes teamwork and reliable, proactive service.