Pharmacy Care Advisor: Expert Customer Service

Uniphar Group; Drogheda; On-site; EUR 26,000 - 34,000; Full time

Job summary

Allcare Pharmacy in Drogheda is seeking a Pharmacy Healthcare Advisor to join our community-focused team. You will provide accurate product information, offer advice to customers on ranges available, and help maintain stock levels under the supervision of the Managing Pharmacist.

This role emphasizes excellent customer service, discretion with patient information, and the ability to work both independently and as part of a supportive team.

Qualifications

• 1 years experience in Pharmacy/Retail/Hospitality is preferable
• Cashier experience an advantage
• Excellent communication skills, both written and verbal
• Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially
• Good attention to detail is essential
• Organised with a proven ability to multi-task successfully under pressure
• Ability to work on own initiative and as part of a team
• Basic IT skills are an advantage

Responsibilities

• To deliver excellent customer service and to provide advice and information as required to customers on all product ranges available in the Pharmacy.
• To maintain good stock control including rotation of stock and ensuring correct delivery details.
• To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
• To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
• To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and refer to the Pharmacist when appropriate.

Skills

Customer service

Communication skills

Attention to detail

Organised

Multitasking

Teamwork

Discretion with patient data

Job description

Allcare Pharmacy in Drogheda is seeking a Pharmacy Healthcare Advisor to join our community-focused team. You will provide accurate product information, offer advice to customers on ranges available, and help maintain stock levels under the supervision of the Managing Pharmacist.

This role emphasizes excellent customer service, discretion with patient information, and the ability to work both independently and as part of a supportive team.