Pharmacy Customer Care & Product Expert

Unipharmedtech; Blanchardstown; On-site; EUR 26,000 - 32,000; Full time

Job summary

Allcare Pharmacy Blanchardstown is seeking a Pharmacy Healthcare Advisor to deliver outstanding customer service and provide information on product ranges. The role requires engaging customers, handling stock, and supporting the Pharmacist in day-to-day operations.

The ideal candidate has at least one year of experience in pharmacy or retail, strong communication skills, cash handling ability, and a proactive team approach.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially.
• Good attention to detail is essential.
• Organised with a proven ability to multi-task successfully under pressure.
• Ability to work on own initiative and as part of a team.

Responsibilities

• To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
• To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.
• To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
• To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
• To maintain cooperative and professional working relationships with colleagues at all times.
• To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
• To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.
• To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
• To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.
• Any other duties as required.

Skills

Customer service

Communication

Cash handling

Stock management

Teamwork

Job description

Allcare Pharmacy Blanchardstown is seeking a Pharmacy Healthcare Advisor to deliver outstanding customer service and provide information on product ranges. The role requires engaging customers, handling stock, and supporting the Pharmacist in day-to-day operations.

The ideal candidate has at least one year of experience in pharmacy or retail, strong communication skills, cash handling ability, and a proactive team approach.