Personal Lines Team Leader - Dublin

Howden Ireland; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Howden Ireland is seeking a Team Leader for the Personal Lines administration and renewals team in our Dublin office on a permanent basis. Reporting to the Head of Personal Lines, you will manage a busy team, oversee post management, renewals, and audits, and drive continuous improvement in processes and service delivery.

You will lead performance through CPD, annual PDRs, and staff development, ensuring targets are met while maintaining regulatory compliance and strong client partnerships.

Qualifications

• Minimum of 3 years' experience in an account handling role within insurance.
• CIP qualification or MDI certification.
• Ability to motivate and manage teams with an effective leadership style.
• Excellent technical knowledge of personal lines insurance products.
• Strong negotiation skills to secure favorable terms for clients and company.
• Excellent client relationship skills for phone and face-to-face interactions.

Responsibilities

• Lead and motivate the Personal Lines administration and renewals team.
• Manage post handling, renewal processes and audits.
• Ensure compliance with procedures and regulatory timelines.
• Oversee cash handling and renewals distribution to handlers.
• Drive continuous improvement in processes, workflows and costs.
• Represent the team in meetings and coordinate with HR and Compliance for CPD.

Skills

Team leadership

Insurance knowledge

Negotiation skills

Client relations

Education

CIP qualified or MDI

Job description

Based in our Dublin office, Howden Ireland are delighted to have a vacancy as a Team Leader on a permanent basis for our Personal lines book of business that will be an integral part of our wider Personal Lines team.

About the role

Reporting to the Head of Personal Lines your overall function will be to manage an administration and renewals team for the Personal Lines division ensuring efficient post management, renewal process management and Insurer/internal audits are completed.

Key Responsibilities

• Support and assist in the implementation of change to achieve continuous improvement in process, workflow and cost reduction whilst maintaining "best practice".
• Implement the Company's compliance and office procedures, Business Development and Renewal Procedures including Debt Management.
• Management of all Personal Lines incoming and outgoing post, and distribution of post to relevant handlers.
• Management of centralised Personal Lines inbox working collaboratively with all Personal Lines executives.
• Manage the distribution of the renewal lists to ensure all processes are followed and renewals issued withing regulatory timelines.
• Management of Personal Lines cash books.
• Ensure team targets and objectives are achieved.
• Ensure that you are up-to-date with market practice and product availability, giving feedback to Management in relation to market issues, including pricing, service levels and product development.
• Strong focus on maintaining the Personal Lines account and expanding the team.
• Manage Audits for Personal Lines division.
• Overseeing the service delivery for the Premium Finance book.
• Attend weekly/monthly meetings when required
• Ensure the efficient management of the workload for the Personal Lines administration and renewals team.
• Management of leave within the team with a view to keeping staffing at optimum levels for operations with updates to the system.
• Lead, manage and motivate direct reporting staff through monthly 121 and annual PDR discussions.
• Carry out individual performance management in order to maintain and improve productivity and quality.
• Be the go-to person for queries from team members and additional teams where required.
• Training new team members and developing procedures in conjunction with HR and Compliance with a view to keeping skills matrix requirements within focus to minimise the skills gaps and record all training.
• Liaise with HR on any people related issues in conjunction with the department directors.
• Development of team through professional qualifications/continuous learning through effective empowerment of tasks.
• Ensuring team members fulfil CPD requirements annually by conducting regular checks, and/or arranging CPD Sessions without external providers.
• Ensuring compliance within team regarding CBI rules.

About You

• Minimum of 3 years' experience in an Account Handling role within insurance
• CIP qualified or MDI
• Ability to motivate and manage teams through effective leadership style with proven track record.
• Excellent technical product knowledge within the personal lines insurance market
• Proficient in negotiating terms and conditions to achieve favourable outcomes for both clients and the company.
• Excellent client relationship skills - ability to interact with clients over the phone and face to face, in a friendly, professional and timely manner.

About Howden Ireland

Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.