Personal Accident Claims Handler

Allianz; Dublin; Hybrid; EUR 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Pension contributions

Working from home allowance

Wellbeing benefits

Onsite gym

Staff parking

Free lunches

Job summary

Allianz Ireland in Dublin 4 is seeking a Personal Accident Claims Handler to manage and process personal accident claims with meticulous attention to detail and strong communication skills.

The role requires 1-2 years in Insurance Claims handling or underwriting, with APA/CIP or MCC-compliant qualifications desirable. Hybrid work arrangements in Dublin are offered, with competitive benefits including pension, health insurance, and wellbeing initiatives.

Qualifications

• Minimum 1-2 years’ experience in Insurance Claims handling or Underwriting.
• APA Qualified or studying towards an APA, CIP or MCC-compliant qualification.
• Strong communication, negotiation skills and ability to manage own time.

Responsibilities

• Deliver excellent customer service through high quality handling of policyholders’ claims.
• Registration, handling and settlement of personal accident claims for a key Allianz account.
• Accurate and comprehensive recording of all transactions and decisions.
• Compliance with company quality standards and financial services requirements for claims handling.
• Achieve targets related to settlement rate, calls answered and completions.
• Liaise with others to obtain and deliver information essential to service and control of claims costs.
• Identify potential fraud indicators and escalate to FIU when appropriate.

Skills

Skilled communicator

Negotiation

Time management

Education

Relevant insurance qualification

Job description

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

About Allianz

We are proud to be one of the world’s most trusted insurance companies, and Ireland’s #1 Property & Casualty Insurer serving over 900,000 customers across Ireland, for over 100 years. Our success is driven by the incredible people we employ, with over 800 people in Allianz Ireland, we are committed to supporting our employees' individual needs and aspirations.

This role is officially based in Elm Park, Dublin 4, but we embrace a hybrid working model that offers you the flexibility and support you need to excel in your role.

We are incredibly proud to be recognised as a Great Place to Work having won the Super Large Category in 2025 & 2026, as well as being named one of Ireland’s Best Workplaces for Women and Best Workplaces for Health & Wellbeing. If you're ready to take the next step in your career, and become part of the team!

The Opportunity

As a Personal Accident Claims Handler you will be responsible for managing and processing claims related to personal accidents. The role requires a keen eye for detail, strong communication skills, and the ability to work efficiently under pressure. The PA Claims Handler will ensure that all claims are handled in accordance with company policies and legal guidelines.

Key Responsibilities

• Deliver excellent standards of customer service through high quality and efficient handling of policyholders claims.
• Registration, handling and settlement of personal accident claims for a key Allianz account
• Accurate and comprehensive recording of all transactions and decisions
• Compliance with company quality standards
• Compliance with financial services authority requirements for claims handling
• Achievement of agreed targets in relation to settlement rate, calls answered and completions
• Liaising with others to obtain and deliver information that is critical to service and control of claims costs
• Be aware of fraud indicators to identify potential fraud cases and elevate them to the relevant personnel in our Fraud Investigation Unit (FIU)

Essential

Key Requirements / Skills & Experience

• Minimum 1-2 years’ experience in Insurance Claims handling or Underwriting
• APA Qualified or studying towards an APA, CIP or a relevant insurance qualification to meet MCC requirements*
• Skilled communicator & negotiator, with ability to work on initiative and manage own time effectively

Desirable

• Relevant third level qualification
• Experience in Claims handling

At Allianz Ireland, we are committed to embracing innovation and the responsible use of Artificial Intelligence (AI) to drive innovation and business success. We are seeking candidates who demonstrate curiosity, adaptability and have a proactive approach to learning and development. An awareness of AI-powered tools, data-driven decision making and data analysis will be highly valued.

Our Benefits

We offer a competitive remuneration package, generous pension scheme contributions, health insurance, working from home allowance, numerous wellbeing and family benefits, an onsite gym, and a well-connected, accessible location with onsite staff parking and free lunches.

Allianz plc. is regulated by the Central Bank of Ireland.

Regulatory Notice

Appointment to this role will be subject to the requirements provided for by the Central Bank of Ireland. Please refer to the Central Bank of Ireland’s Guidance on Minimum Competency Code: Minimum Competency | Central Bank of Ireland as well as F&P Standards and the Corporate Governance Requirements: Fitness & Probity | Central Bank of Ireland. This includes the requirements provided for by the Central Bank Individual Accountability Framework Act 2023. The successful candidate will be provided with the relevant Conduct Standards (including Additional Conduct Standards) training, where required. Full details are available via the Central Bank website: Individual Accountability Framework | Central Bank of Ireland.

Customer Services & Claims | Professional | Non-Executive | Allianz Ireland | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.