People Service Delivery Lead

Meta Careers; Leinster; On-site; EUR 120,000 - 160,000; Full time

Job summary

Meta is seeking a People Service Delivery Lead to own and drive large, complex transformation programs across HR and payroll domains. You’ll partner with engineering and cross-functional teams to design tooling, automate workflows, and enhance the employee experience while managing risk and governance.

The role emphasizes AI-enabled operational improvements, strong stakeholder management, and building practical prototypes to clarify complexity. Location: Ireland (Leinster) with global scope.

Qualifications

• Significant experience managing large-scale, global transformation initiatives.
• Domain knowledge of HR, payroll, or people-operations processes.
• Experience designing or operating HR processes across multiple lifecycle stages.

Responsibilities

• Own development, organization, and execution of large, complex programs end-to-end, with roadmap ownership.
• Deliver tooling to reduce manual effort in people operations workflows.
• Partner with Engineering to shape system design and translate needs into clear requirements.
• Map end-to-end employee lifecycles to identify seams and automation opportunities.
• Drive AI-enabled improvements balancing efficiency with care and quality.

Skills

Large-scale transformation

HR/payroll/people-ops domain

Cross-functional collaboration

Data-driven problem solving

Stakeholder management

Education

Bachelor's degree in technical/business/ops

Tools

TypeScript

React

Job description

The People Service Delivery (PSD) team's mission is to run an efficient, people-focused service delivery operation. Leading with care and empathy, we develop thoughtful processes, systems, and programs. We ensure employees feel heard and have the resources and support they need at the moments that matter most, so they can do the best work of their careers.The People Service Delivery Lead sits at the intersection of people operations domain expertise and hands-on engineering. This role owns large-scale transformation programs end to end, and, unlike a traditional program role, also contributes to designing and building the solutions those programs depend on. This lead reads HR, payroll, and people-operations workflows fluently, identifies where the seams and inefficiencies are, and then helps architect tooling solutions that close them.Working closely with leaders across People Operations, executive sponsors, engineering, and other key XFN stakeholders, this lead challenges assumptions and the status quo to improve processes, reduce barriers, and mitigate risks. Much of the work is greenfield: problems arrive without a playbook, and this lead defines the path as they walk it. This person does not need to have the “correct” answer to everything. What matters is the ability to quickly drive the conversation toward a productive solution by bringing together the right people, process, and technology, including building a working prototype when that is the fastest way to create clarity.A key expectation of this role is to be an active driver of AI adoption and creative problem-solving in operations. This lead looks for opportunities to responsibly use AI and automation to reduce manual work, improve consistency, accelerate resolution times, and enhance the employee experience while ensuring strong governance, quality, and appropriate handling of sensitive information.People Service Delivery Lead Responsibilities:Own development, organization, and execution of large, complex business and operational programs from inception through delivery, own the program roadmap and scoping, making trade-offs to optimize time-to-release and clearly communicating goals, roles, responsibilities, and desired outcomesDeliver tooling that removes manual effort from people operations workflowsPartner with Engineering to shape system design and technical direction, translating people operations needs into clear requirementsParticipate in design and solution reviews, holding a high-quality bar for what the team shipsDeconstruct end-to-end employee lifecycle journeys (from hire through movement, leave, and exit) to identify seams, handoff failure points, and automation opportunities across teams and systems, then build the solutions that address themDrive AI-enabled operational improvements, including identifying use cases for automation, workflow optimization, knowledge management, and case deflection, balancing efficiency with employee care and quality outcomesImprove efficiency and quality of systems and operations through end-to-end process frameworks and optimization initiatives, and design the change management that drives adoption of new processes, systems, or tooling, including training and communication plans for all levels, locations, and XFN partnersPartner with HR Tech, engineering teams, and vendors to identify, build, and implement appropriate technology solutionsoversee system integration efforts and ensure smooth implementationIdentify, escalate, and mitigate program risks proactively rather than reactivelyMove fluidly between audiences (SMEs, payroll leadership, engineering peers, and skip-level leadership), simplifying complex technical concepts for non-technical groups without losing precision, and maintaining open, candid, and trusting working relationshipsMonitor stabilization of changes to ensure processes and systems are executed per designMinimum Qualifications:Significant experience managing large-scale, global transformation or continuous improvement initiatives aimed at improving business processes, systems, and operations, with demonstrable business resultsDomain knowledge of HR, payroll, or people-operations processes, or demonstrated experience ramping quickly into a complex operational domainExperience designing or operating HR processes spanning multiple stages of the employee lifecycle (e.g., hire/onboarding, movement, leaves and time away, compensation and payroll events, and offboarding), with an understanding of how upstream decisions create downstream operational loadExperience operating independently through ambiguity, navigating competing and shifting priorities to maintain momentum, and delivering results in a detail-oriented, highly organized mannerExperience problem-solving using data, translating thorough examination and analysis into actionExperience working in an XFN environment: building relationships, consensus building, and motivating teams at all levels, technical and non-technical, to get colleagues onboard with the benefits of transformational changePreferred Qualifications:Experience in requirement analysis techniques and methodologies, and delivering business value through process improvement in a high-tech operations spaceExperience understanding and facilitating change in a dynamic environment: handling challenges and pushback from senior stakeholdersExperience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesDemonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologiesBachelor's degree in a technical, business, or operations discipline, or equivalent experienceComfortable working in a modern web stack (TypeScript, React) environment and able to hold substantive technical conversations with engineering partnersKnowledge and understanding of the tech and software industry business models and core processesAbout Meta:Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.