Pensions Case Manager: Broker Support (Hybrid)

Royal London; Dublin; Híbrido; EUR 35.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days annual leave

Employer pension contribution up to 14

Private medical insurance

Hybrid work model

Descripción de la vacante

Royal London Ireland is seeking a Pensions Case Manager - Customer Support to develop broker relationships and deliver first-class service for pension products. The role involves supporting the Sales Team, handling diverse broker inquiries, and ensuring accurate case administration.

Based in Dublin with hybrid 50% home/office work, you will manage deadlines, advise on pensions, and help shape future offerings while adhering to Treating Customers fairly and regulatory standards.

Formación

• Experience in processing and handling queries on ALL pension products.
• Previous experience in a Customer Service role.
• Ability to meet deadlines/ SLAs and manage priorities.
• Excellent communication and administration skills.
• Demonstrate problem solving skills.

Responsabilidades

• Develop broker relationships by providing excellent service which promotes Royal London Ireland as the provider of choice for pension products.
• Provide administrative support for and on behalf of the Sales Team.
• Deliver excellent customer service when dealing with varied and complex enquiries from Brokers and policyholders.
• Be able to plan and prioritise own workload to ensure deadlines are achieved.
• Maintain and continuously improve the policies and procedures for the provision of service and administrations tasks.
• Contributes and opines on the future development of our pension offering.
• Ensure all activities are carried out in accordance with Treating Customers fairly principles and the Consumer Protection Code.
• Maintain records in accordance with RL policies and procedures.

Conocimientos

Customer service

Deadline management

Communication

Administration

Problem solving

Educación

QFA Qualified or working towards it

Descripción del empleo

Royal London Ireland is seeking a Pensions Case Manager - Customer Support to develop broker relationships and deliver first-class service for pension products. The role involves supporting the Sales Team, handling diverse broker inquiries, and ensuring accurate case administration.

Based in Dublin with hybrid 50% home/office work, you will manage deadlines, advise on pensions, and help shape future offerings while adhering to Treating Customers fairly and regulatory standards.