Patient Services Excellence Coordinator

Bon Secours Health System Ireland; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Bon Secours Hospital Dublin seeks a Patient Services Administrator to provide comprehensive administrative support within the Patient Services Department. You will manage appointments, maintain records, and assist clinicians with timely information and efficient service delivery.

You will ensure high standards of patient-centred care, confidentiality, and a positive patient experience in accordance with hospital policies and GDPR requirements.

Qualifications

• Educated to a minimum of Leaving Certificate level.
• QQI Level 5 medical administration or equivalent is desirable.

Responsibilities

• Manage all administrative duties efficiently, ensuring adherence to hospital policies.
• Oversee daily appointment management including cancellations, rescheduling, and DNAs.
• Liaise with clinical and administrative staff to resolve queries and facilitate patient care.
• Ensure confidentiality and data protection compliance (GDPR).
• Provide training and support to less experienced Patient Services team members.

Skills

Strong communication

Time management

Attention to detail

Confidentiality

Telephone etiquette

Customer service

Education

Leaving Certificate

QQI Level 5 medical administration

Job description

Bon Secours Hospital Dublin seeks a Patient Services Administrator to provide comprehensive administrative support within the Patient Services Department. You will manage appointments, maintain records, and assist clinicians with timely information and efficient service delivery.

You will ensure high standards of patient-centred care, confidentiality, and a positive patient experience in accordance with hospital policies and GDPR requirements.