Partner Support Executive

Close Brothers; Dublin; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Close Brothers Motor Finance Ireland Team is seeking a diligent account-management professional to provide transactional support to dealer partners and coordinate onboarding at 30/60/90 days. You will bridge sales and operations, handling queries, data enrichment in Salesforce, and ensuring regulatory compliance.

The role emphasizes collaboration with sales, operations, and customers, and requires strong communication, attention to detail, and proactive problem-solving to improve processes and

Qualifications

• Experience providing transactional support to dealer partners.
• Ability to collaborate with sales, operations and customers.
• Strong written and verbal communication and attention to detail.

Responsibilities

• Proactively aiding dealer partners with transactional business and commercial queries and operational efficiencies (email or telephone)
• Engaging with the sales Business Development Managers to optimise dealer partner experience and commercial performance
• Replying to dealer calls and maintaining strong relationships
• Utilising Salesforce.com (CRM) to enrich dealer partner data to boost sales activities
• Managing the dealer onboarding process at 30, 60 and 90 day stages
• Bringing new ideas to existing operational processes to streamline and improve procedures
• Adhering to sales and operations policies and procedures
• Ensuring Governance and Compliance requirements are adhered to and reporting meets regulatory standards

Skills

Account management

Communication

Problem solving

Attention to detail

Tools

Salesforce CRM

Job description

Overall Summary
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.

Join the Close Brothers Motor Finance Ireland Team where you will be accountable for providing transactional account management support and guidance to our dealer partners at every stage of their journey to build sustainable long lasting relationships.

Working between the sales and operations teams our ideal team member will have previous experience in providing transactional support with account and proposal queries, evolving dealer partner needs and focused dealer funding support with excellent written and verbal communication skills.

Responsibilities

• Proactively aiding our dealer partners with transactional business and commercial related queries and operational efficiencies (email or telephone)
• Proactively engaging with the sales Business Development Managers to optimise the dealer partner experience and commercial performance
• Professionally replying to dealer calls and maintaining strong relationships
• Utilising Salesforce.com (CRM) to enrich dealer partner data to boost sales activities
• Managing the dealer onboarding process at 30, 60 and 90 day stages
• Bring new ideas to existing operational processes, primarily to streamline current processes and improve processes where appropriate
• Adhering to set sales and operations policies and procedures
• Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

We would love to hear from you if you have:

• The ability to interact and speak with operation & sales teams and where applicable customers and dealers
• An ability to think creatively and demonstrate curiosity and drive to self-learn and solve problems in new and innovative ways
• Strong attention to detail

It is not essential but it would be great if you have:

• A working knowledge of the SOPRA & VAS products and systems or alternative unit stocking and auditing platforms
• Background in Motor Finance or a similar secured asset lending environment
• Experience with Excel and data mining tools

We are committed to providing an inclusive and accessible recruitment process. We recognise that candidates may have specific needs that require adjustments to ensure they have a fair and equal opportunity to demonstrate their skills and abilities. Candidates who require the job description or application form in an alternative format, or any other adjustments, are encouraged to email us at [e-mail] or request a call back.

About Us

At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking and securities trading. We employ approximately 3,000 people, principally in the United Kingdom and Ireland. Close Brothers Group plc is listed on the London Stock Exchange and is a constituent of the FTSE 250.

To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers

To find out more about life at Close Brothers: https://www.closebrothers.com/life-close-brothers#374017299-899295541

To find out more about our benefits: https://www.closebrothers.com/employee-benefits

To find out more about our commitment to creating an inclusive environment: Our Responsibility - Diversity and inclusion ¦ Close Brothers Group