Part-time EAP Therapist – Part Time – Dublin

Catering; Ireland; On-site; EUR 38,000 - 42,000; Part time

Benefits offered by this job

Private medical insurance

Pension plan

Life Insurance

Cycle to work

25 days annual leave + holidays

Birthday day off

Job summary

The Portfolio Group is recruiting for a Helpline Counsellor on behalf of our client, a leading health and wellbeing network providing 24/7 support across sectors. You will deliver immediate emotional support, conduct brief clinical assessments, and signpost appropriately.

This role offers an opportunity to count hours toward BACP accreditation and develop within a market-leading EAP provider. Based in Dublin, the position is part-time.

Qualifications

• Diploma level 4 in Counselling with minimum 150 counselling hours.
• 12 months post-qualification experience.
• Registered member of the BACP or COP booked.

Responsibilities

• Providing an efficient and effective telephone counselling service to all callers.
• Demonstrating ability to work with distressed and/or at-risk individuals.
• Providing in-the-moment support with a Solution Focused approach and achieving a one call resolution.

Skills

Counselling

Telephone experience

Communication skills

Organisation skills

Education

Diploma in Counselling (Level 4)

BACP registered or COP booked

Tools

MS Office

Word

Excel

PowerPoint

Job description

Are you a qualified counsellor looking for a company that will invest in your development and career progression?

Portfolio are proud to be exclusively representing our Client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add an Helpline Counsellor to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector.

This is a great opportunity to join the industry leading EAP and OH provider & Sunday Times ‘Best Places to Work’ organisation as an EAP Counsellor.

Job Overview

Providing immediate emotional support and guidance to callers on the 24/7 helpline – completing clinical assessments and signposting appropriately. The role also includes structured telephone/ video counselling clients – hour can be counted towards BACP accreditation.

Day to Day Responsibilities:

• Providing an efficient and effective telephone counselling service to all callers
• Demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk
• Providing “In the moment support” to callers, adopting a Solution Focused approach and achieving a one call resolution

Essential Skills and Competencies:

• Minimum diploma level 4 in Counselling & minimum of 150 counselling hours
• 12 months post qualification experience
• Registered member of the BACP or equivalent (or COP booked)
• Relevant telephone experience
• High level of computer literacy (MS Office, Word, Excel and PowerPoint)
• High level of organisational ability; ability to work to tight deadlines and targets
• Good communication and customer service skills

Desirable Skills and Competencies:

• Accredited with the BACP or eligible for the accreditation process
• EAP experience
• Experience of working within a target driven environment

Employee Benefits:

• BACP (or equivalent) membership and accreditation paid for
• BACP CBD Hub
• Up to £70 per month for supervision
• Monthly incentives such as weekends away!
• 25 days’ holiday, plus bank holidays, holidays increase after 2- and 5-years’ service
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Contractual sick pay
• Private medical insurance after 5 years’ service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years’ service
• Holiday season bonus after 3 years’ service
• Profit share scheme
• Season ticket loan scheme after 6 months and successful completion of probationary period
• Cycle to work scheme after 6 months and successful completion of probationary period
• Access to Employee Assistance Programme
• Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink – we call this Fab Friday!
• Company incentives, access to discount schemes
• Discounted glasses/contact lenses prescription

47589LS2R29

INDIRE

The Portfolio Group are acting on behalf of our client in recruiting for this position.

Salary: £32803 – £36256/annum

Job Type: Part Time

Location: Dublin